The forum on this site is closed for new comments and posts. Continue the conversation in the new forum, and learn more here.

Filming with lenses

  • Okay, so im assuming noone has any experience capturing 4K quality with a Snapchat lens except the Snapchat Team, so how do I go about asking them directly? is this the only way to post in the forum?


    If anyone has asked a question directly to the SnapTeam another way pleae let me know. i will try logging a bug report to get this question answered because it's a simple factual question.



    Comment actions Permalink
  • Hey

    You can try emailing them (

    Unfortunetly i couldnt find an answer for your question :/ 

    Comment actions Permalink
  • Gee I appreciate that, I had no idea of such an email in existence! I have now emailed them and if they ever respond with details, I'm happy to share, as it should encourage people to make professional level films with lenses. At the moment, I see lenses as quite.... let's just say it's still quite new and novel, but there's nothing to say that they couldn't be taken more seriously/artistically as a creative medium, so for that, it's good to know what equipment they used, so better quality films can be made.



    Comment actions Permalink
  • I totally agree :D

    Comment actions Permalink
  • Hey All, 


    So I found on Instagram the Lens Studio promo film and they list all the creators and producers so I was able to ask people directly through that channel, and it appears they shot the footage of the dancers first using cinema cameras, and then mapped the lenses on. So my understanding is that they brought footage into the preview video section of Lens Studio. Because if you map onto video directly, sometimes you get grainy lines from the screen surface. 


    Comment actions Permalink
  • Interesting! Thanks for letting me know 😊


    Comment actions Permalink

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?



Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!