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  • BTS
    • L26.a
    • May 09, 2022 18:55
    0 comments
  • Cristiano
    • L26.a
    • May 09, 2022 18:54
    0 comments
  • Mayo
    • L26.a
    • May 09, 2022 18:52
    0 comments
  • Hi Friend Cloud
    • Permanently deleted user
    • May 09, 2022 17:49
    0 comments
  • Help Xcode
    • Permanently deleted user
    • May 09, 2022 16:06
    0 comments
  • Looking for custom lense for my Snapchat
    • Permanently deleted user
    • May 09, 2022 14:27
    0 comments
  • Snap camera no available camera input
    • Permanently deleted user
    • May 09, 2022 12:43
    0 comments
  • Multiple Custom Landmarkers in 1 Lens?
    • Matt
    • May 09, 2022 09:02
    0 comments
  • White Skin HD
    • FROOS_3SL
    • May 09, 2022 01:04
    0 comments
  • Application "snapcamera"win10 does not connect to the server, I can't click on anything
    • Permanently deleted user
    • May 08, 2022 18:14
    5 comments
  • hacked account
    • Ww888pp
    • May 08, 2022 17:18
    0 comments
  • "Spawn BMX"
    • Permanently deleted user
    • May 08, 2022 16:36
    0 comments
  • Pastel Pink
    • x9alaa
    • May 08, 2022 13:50
    1 comment
  • Public profile
    • Hsn4-4
    • May 08, 2022 01:01
    1 comment
  • Volumetric Lighting
    • lizann.ibrahim
    • May 07, 2022 22:16
    0 comments
  • how to add location on lens
    • Permanently deleted user
    • May 07, 2022 12:00
    1 comment
  • Snap Camera for Android
    • Permanently deleted user
    • May 07, 2022 09:08
    0 comments
  • Keyword Detection - Using Microphone with Audio
    • JT
    • May 07, 2022 03:11
    6 comments
  • How I can get paid from creating snapchat filters?
    • Lioura Ahmed
    • May 07, 2022 00:03
    1 comment
  • IMPROVING MY SKILLS EVERYDAY
    • Famz
    • May 06, 2022 21:43
    1 comment
  • My account has stopped ؟
    • Ww888pp
    • May 06, 2022 20:23
    2 comments
  • NIKE ANTISOCIAL LENS
    • michou_h7
    • May 06, 2022 00:52
    0 comments
  • AASTMT50YEARS
    • Lioura Ahmed
    • May 06, 2022 00:24
    1 comment
  • AASTMT50YEARS
    • Lioura Ahmed
    • May 06, 2022 00:21
    0 comments
  • Don't allow their cold to quench the fire of your enthusiasm
    • ttt
    • May 05, 2022 09:02
    0 comments
  • lens for man
    • Ww888pp
    • May 05, 2022 08:51
    2 comments
  • Monetize Account
    • salmasajid1824
    • May 05, 2022 06:13
    0 comments
  • Glitch
    • salmasajid1824
    • May 05, 2022 06:06
    1 comment
  • ML face
    • Hsn4-4
    • May 05, 2022 04:55
    0 comments
  • New dress lens
    • Hsn4-4
    • May 05, 2022 04:54
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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