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Application "snapcamera"win10 does not connect to the server, I can't click on anything

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Thierry Von
Snap Lens Network Member Lens Studio Team

My snapcamera application on windows 10 doesn't connect to the internet, I can't click on anything, it doesn't have the search bar, I can't go back pages, I can only use the preset homepage filters at most, but when I want to go back to the homepage X doesn't click, I have to close the application, in short, I can't use the application, my camera works, everything is working, but the application doesn't seem to connect to the internet or server.

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    zain ul abideen
    Snap Lens Network Member Lens Studio Team
    • Edited

    It's extremely annoying when a program doesn't work properly. But, it's even better when you can solve the problem on your own. The first thing you should do is to update snapcamera, as well as its partner program windows live writer. To do so, visit the official website of snapcamera and windows live writer and search for updates. Follow the instructions you find there. If nothing helps, it's time to move on to the more extreme troubleshooting. Remove the program from your computer by deleting the application files in c:\program files\ or c:\program files (x86)\ folder and reinstalling the program. If you have any questions, please write in the comments below.

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    Thierry Von
    Snap Lens Network Member Lens Studio Team

    I didn't understand what windows live writer has to do with it, but it didn't work at all, I've done this process a few times, uninstalled and installed again, its latest version is 1.19.0, it still has problems, everything " works" but there is no search bar and the page below is just loading

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    Karen Anne Yniguez
    Snap Lens Network Member Lens Studio Team

    I am facing the same problem. I reinstalled and installed multiple times. I hope snap camera fixes this.

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    Çağın Türkeli
    Snap Lens Network Member Lens Studio Team

    Same here, reinstalling Snap Camera didn't help. Updating Win 10 didn't help. And talk about extreme troubleshooting; I formatted the PC and reinstalled Win 10, still nothing. :(

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    Ghaith Oun
    Snap Lens Network Member Lens Studio Team

    Hello!


    I’m sorry to hear that you are experiencing a problems with SnapCamera

    I highly recommend that you try to clear Cache for your PC

    *check out this tutorial :
    https://support.lensstudio.snapchat.com/hc/en-us/articles/4404684532244-Clearing-Cache-for-PC

    Cheers ,

    Ghaith

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Operating System: Windows 10 (64 bit); MacOS 10.11+

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