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  • Printing Snap Codes
    • Malcolm Walker
    • January 10, 2018 18:23
    3 comments
  • How can I import an animated deformed ball using dynamics in Cinema 4D?
    • Permanently deleted user
    • January 10, 2018 16:08
    2 comments
  • Remove a pushed lens from device?
    • NKGaming
    • January 10, 2018 04:27
    1 comment
  • DBZ goku+music
    • Permanently deleted user
    • January 10, 2018 04:21
    • Edited
    4 comments
  • Cannot open/start projects
    • alexanderson153
    • January 10, 2018 02:21
    5 comments
  • Lens Studio won't open
    • Mike Najjar
    • January 10, 2018 01:29
    36 comments
  • Lens Studio immediately crashes every time it's opened
    • Permanently deleted user
    • January 10, 2018 00:45
    3 comments
  • Vapor Shark
    • Malcolm Walker
    • January 09, 2018 21:46
    0 comments
  • Vapor Shark
    • Malcolm Walker
    • January 09, 2018 21:31
    0 comments
  • Geolense
    • Permanently deleted user
    • January 09, 2018 19:59
    0 comments
  • Snap models to markers in AR
    • Permanently deleted user
    • January 09, 2018 10:49
    1 comment
  • Lens update rejection for bug fix
    • Acknickulous
    • January 09, 2018 06:04
    2 comments
  • "Error running lens, please try again"
    • Eddie
    • January 09, 2018 06:03
    3 comments
  • Cancel submission in review?
    • Acknickulous
    • January 09, 2018 05:39
    5 comments
  • Multiple light sources?
    • Acknickulous
    • January 09, 2018 05:20
    1 comment
  • Do you know the way?
    • Permanently deleted user
    • January 09, 2018 04:01
    1 comment
  • OBJ file not visible in Lens Studio
    • Permanently deleted user
    • January 09, 2018 00:44
    1 comment
  • Face mask
    • Permanently deleted user
    • January 08, 2018 22:26
    1 comment
  • Alba by Roldan Monreal
    • Rob Diaz
    • January 08, 2018 20:43
    0 comments
  • adding overlay to 3D animation
    • Deb Catalano
    • January 08, 2018 17:24
    1 comment
  • Sprite 2d animation.
    • Permanently deleted user
    • January 08, 2018 16:03
    4 comments
  • Can not make maya model show correctly
    • Permanently deleted user
    • January 08, 2018 05:46
    1 comment
  • Mech vs UFO
    • Permanently deleted user
    • January 07, 2018 20:25
    1 comment
  • Modify a Sprite alpha
    • Permanently deleted user
    • January 07, 2018 04:31
    5 comments
  • Animation looping not working?
    • Acknickulous
    • January 07, 2018 02:45
    3 comments
  • Cosmic Octopus wearing VR Headset
    • Sally Slade
    • January 07, 2018 00:13
    2 comments
  • Clearing a value in the inspector
    • Acknickulous
    • January 06, 2018 19:23
    1 comment
  • Need Help Tapping Object to Change Color of Material
    • VortexHero
    • January 06, 2018 04:14
    10 comments
  • Analytics/Measurement
    • Permanently deleted user
    • January 06, 2018 00:36
    1 comment
  • Allow to send your snaplens to your story
    • Permanently deleted user
    • January 05, 2018 02:00
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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