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  • my first lens i literally just put a picture on a frame
    • notbadjoey
    • January 17, 2018 16:41
    1 comment
  • More info on Logger about Errors.
    • Taelss
    • January 17, 2018 16:26
    0 comments
  • Can't see lens in preview
    • ellacrk
    • January 17, 2018 15:36
    2 comments
  • Referencing scripts
    • timon.g3
    • January 17, 2018 15:07
    1 comment
  • Lens and statistics don't update, stuck in review
    • EGM
    • January 19, 2018 10:32
    • Edited
    2 comments
  • Statistics not appearing after 24 hours
    • vbob
    • January 17, 2018 08:07
    1 comment
  • inspector does not work
    • Eitan Fischer
    • January 17, 2018 04:05
    1 comment
  • This is a dumb question, but is it possible to turn a video into a snap lens? ( i don't know anything about animating)
    • Permanently deleted user
    • January 17, 2018 01:58
    6 comments
  • Batman Salsa Dancing
    • vbob
    • January 17, 2018 00:14
    0 comments
  • Simpsons Hit and Run Filters
    • Permanently deleted user
    • January 16, 2018 22:09
    0 comments
  • Blurry Images?
    • Sam de Lara
    • January 16, 2018 21:48
    1 comment
  • Lens studio
    • Permanently deleted user
    • January 16, 2018 18:51
    1 comment
  • Materials import not working
    • Punto Devista
    • January 18, 2018 00:12
    • Edited
    6 comments
  • multiple animation triggers
    • Permanently deleted user
    • January 16, 2018 10:55
    1 comment
  • Maya: material imported but still shows as purple checkerboard
    • Eddie
    • January 16, 2018 07:33
    1 comment
  • Update a Different Lens Using the Same Project
    • Calvin Wayne
    • January 16, 2018 01:03
    4 comments
  • New post is "pending approval"
    • Acknickulous
    • January 16, 2018 00:49
    1 comment
  • Lens Reset
    • Calvin Wayne
    • January 16, 2018 00:20
    8 comments
  • Lens works in preview but not on phone
    • Permanently deleted user
    • January 15, 2018 23:18
    4 comments
  • Twerking Bugs Bunny Lens
    • André Edwards
    • January 15, 2018 22:51
    0 comments
  • Creating a Freeze Frame
    • Permanently deleted user
    • January 15, 2018 22:45
    2 comments
  • My Lenses disappeared
    • David Neal
    • January 15, 2018 20:24
    1 comment
  • Lens studio crashes when opened
    • Daniel von Trotha
    • January 15, 2018 20:02
    1 comment
  • Big list o' feature requests
    • Acknickulous
    • January 15, 2018 19:50
    • Edited
    14 comments
  • Ether Drift SLICER
    • Acknickulous
    • January 15, 2018 19:28
    0 comments
  • FLARB DANCE CARD
    • Acknickulous
    • January 15, 2018 19:23
    2 comments
  • Multiple Animation scripts
    • Permanently deleted user
    • January 15, 2018 14:38
    1 comment
  • Is there a discord for Lens creators?
    • Permanently deleted user
    • January 15, 2018 12:51
    3 comments
  • Print string to the screen?
    • Permanently deleted user
    • January 15, 2018 12:30
    2 comments
  • Is there anyway to remove your lense.
    • enessmajlovic
    • January 15, 2018 06:25
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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