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  • Slowmotion
    • julien
    • January 23, 2018 19:25
    1 comment
  • Lens Freelancers?
    • bryan
    • January 23, 2018 18:47
    3 comments
  • 3D Lens Free Lancers
    • bryan
    • January 23, 2018 18:46
    2 comments
  • crash
    • Permanently deleted user
    • January 23, 2018 17:58
    1 comment
  • Can I make a lens for someone’s birthday?
    • Permanently deleted user
    • January 23, 2018 17:34
    5 comments
  • Script to Enable Billboard 2D Sprites
    • julien
    • January 23, 2018 14:01
    • Edited
    1 comment
  • Face tracking?
    • Permanently deleted user
    • January 23, 2018 09:36
    1 comment
  • Question about updating a snap lens.
    • Permanently deleted user
    • January 23, 2018 03:24
    1 comment
  • Add "Scan from Camera Roll" option directly to Profile Screen
    • filmjamie
    • January 22, 2018 23:22
    • Edited
    0 comments
  • putting snapcode in a lense?
    • Patrick Henry Vlogs
    • January 22, 2018 23:06
    2 comments
  • Ugandian Knuckles Meme
    • Permanently deleted user
    • January 22, 2018 21:56
    • Edited
    0 comments
  • New Year's - T-Rex Fitness Goals
    • audonas
    • January 22, 2018 19:45
    0 comments
  • Community Guides
    • Travis Chen
    • March 20, 2018 19:35
    • Edited
    2 comments
  • 3d Object Clipping [Solved]
    • sava nozin
    • January 22, 2018 19:05
    • Edited
    1 comment
  • UV Tiling Support [Solved]
    • sava nozin
    • January 22, 2018 18:29
    • Edited
    2 comments
  • Accessing external APIs
    • Permanently deleted user
    • January 22, 2018 16:10
    5 comments
  • Shrek T-pose
    • Permanently deleted user
    • January 22, 2018 15:54
    0 comments
  • A new lens
    • lowkeybrownies
    • January 22, 2018 13:16
    • Edited
    0 comments
  • My Lense wont rewiew..
    • Permanently deleted user
    • January 22, 2018 12:51
    1 comment
  • help with picture
    • Permanently deleted user
    • January 22, 2018 11:33
    1 comment
  • How regularly do the stats on "My Lenses" update?
    • Bret
    • January 22, 2018 08:47
    3 comments
  • I named my lens wrongly. How can I cancel my review?
    • Permanently deleted user
    • January 22, 2018 01:34
    1 comment
  • Made a lens of one of my favorite memes
    • jellybelly0414
    • January 21, 2018 21:37
    0 comments
  • Logger displays errors even though code works.
    • Permanently deleted user
    • January 21, 2018 20:36
    5 comments
  • Improved lens keeps getting rejected
    • garrett_obrien
    • January 21, 2018 20:18
    1 comment
  • GTA:SA Mission passed!
    • Permanently deleted user
    • January 21, 2018 15:42
    0 comments
  • Crashes when creating new project
    • michalwitek1232
    • January 21, 2018 07:45
    1 comment
  • Triggered (Freeze Frame, Red Screen, Triggered Text)
    • Permanently deleted user
    • January 21, 2018 05:49
    0 comments
  • location tag
    • innths
    • January 21, 2018 03:27
    1 comment
  • object enabled turns off all objects
    • Patrick Henry Vlogs
    • January 21, 2018 02:48
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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