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Lens Studio crashes everytime i save a project

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Emilien C.
Snap Lens Network Member Lens Studio Team

Everytime i save a project, Lens Studio stop running.

It leaves a folder as it should but it's not openable, tried 4 times.

What kind of informations should i give to be more clear ?

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    Patrick Henry Vlogs
    Snap Lens Network Member Lens Studio Team

    i am having similar issue

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    Kaitlyn Benitez-Strine
    Snap Lens Network Member Lens Studio Team

    Hi Emilien and Patrick,

    Does your computer username or a path to your installed Studio contain non-english characters? Our system currently doesn't support non-english characters on Windows machines so this seems to be a reason for numerous "not-launching" cases.

    If your path is all English characters I'd be happy to follow up with you individually to solve what might be causing the crashes.

    Best,
    Kaitlyn

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    Patrick Henry Vlogs
    Snap Lens Network Member Lens Studio Team

    Hey Kaitlyn Yea I have no non-english chars,

    After re-implmenting my code i think its my implementation of JS it crashes the IDE.

     

    Feel free to ping me and I can send over my crash logs for you guys to look at.

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    Pavel Antonenko
    Snap Lens Network Member Lens Studio Team
    • Edited

    Patrick, Emilien,

    Thanks for reports! This situation also can be if folder where you try to save a project has restricted access or have non-latin characters.

    We've created a support tickets for your cases, you'll get notifications. If everything is OK with your folder and you still experience crashes - please attach Log.txt file to support tickets we've created. To locate this file please find “Type here to search” input field near Start Button, type a string below then click Enter.
    %LOCALAPPDATA%\Snap\Lens Studio

    With best regards,
    Pavel

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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