Lens Studio crashes everytime i save a project

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Emilien C.
Snap Lens Network Member Lens Studio Team

Everytime i save a project, Lens Studio stop running.

It leaves a folder as it should but it's not openable, tried 4 times.

What kind of informations should i give to be more clear ?

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    Patrick Henry Vlogs
    Snap Lens Network Member Lens Studio Team

    i am having similar issue

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    Kaitlyn Benitez-Strine
    Snap Lens Network Member Lens Studio Team

    Hi Emilien and Patrick,

    Does your computer username or a path to your installed Studio contain non-english characters? Our system currently doesn't support non-english characters on Windows machines so this seems to be a reason for numerous "not-launching" cases.

    If your path is all English characters I'd be happy to follow up with you individually to solve what might be causing the crashes.

    Best,
    Kaitlyn

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    Patrick Henry Vlogs
    Snap Lens Network Member Lens Studio Team

    Hey Kaitlyn Yea I have no non-english chars,

    After re-implmenting my code i think its my implementation of JS it crashes the IDE.

     

    Feel free to ping me and I can send over my crash logs for you guys to look at.

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    Pavel Antonenko
    Snap Lens Network Member Lens Studio Team
    • Edited

    Patrick, Emilien,

    Thanks for reports! This situation also can be if folder where you try to save a project has restricted access or have non-latin characters.

    We've created a support tickets for your cases, you'll get notifications. If everything is OK with your folder and you still experience crashes - please attach Log.txt file to support tickets we've created. To locate this file please find “Type here to search” input field near Start Button, type a string below then click Enter.
    %LOCALAPPDATA%\Snap\Lens Studio

    With best regards,
    Pavel

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    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
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Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

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