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  • Review process is too vague
    • jelmer
    • February 02, 2018 14:04
    3 comments
  • I just want slow motion rn
    • Permanently deleted user
    • February 02, 2018 11:44
    1 comment
  • Audio not working on iOS?
    • Brendan Luu
    • February 01, 2018 23:40
    3 comments
  • Light affecting wrong side of model
    • Joey Judkins
    • February 01, 2018 19:55
    2 comments
  • Problems importing DEFORMER animation from Cinema 4d
    • Permanently deleted user
    • February 01, 2018 18:54
    • Edited
    10 comments
  • Can’t hear audio with any lens I download
    • Permanently deleted user
    • February 01, 2018 06:46
    2 comments
  • Problems with file size
    • Permanently deleted user
    • February 01, 2018 04:43
    2 comments
  • Please help with importing recources
    • Permanently deleted user
    • February 01, 2018 02:16
    1 comment
  • How do I reduce RAM consumption?
    • Moudiz
    • February 01, 2018 00:21
    1 comment
  • Zombie Scream Meme
    • Permanently deleted user
    • January 31, 2018 22:53
    0 comments
  • Rapid shaking sprite on z-axis rotation
    • Permanently deleted user
    • January 31, 2018 21:16
    3 comments
  • Danny
    • Permanently deleted user
    • January 31, 2018 21:14
    0 comments
  • Sad Boi
    • Permanently deleted user
    • January 31, 2018 21:14
    0 comments
  • Lens Studio Crashes (windows 10)
    • John P
    • January 31, 2018 19:07
    12 comments
  • Code Nimoy! I repeat, Code Nimoy!!!!
    • Permanently deleted user
    • January 31, 2018 19:03
    0 comments
  • My Lens "Chillah"
    • daniel4duniel
    • January 31, 2018 17:02
    0 comments
  • Louis XIV Chateau de Versaille project.
    • mrtolien
    • February 03, 2018 18:17
    • Edited
    4 comments
  • PUBG Air drop !
    • mrtolien
    • January 31, 2018 12:59
    0 comments
  • Is there a way we can contact support?
    • Permanently deleted user
    • January 31, 2018 10:44
    • Edited
    1 comment
  • AR Blaster
    • Permanently deleted user
    • January 31, 2018 07:48
    • Edited
    1 comment
  • How on earth do I add two picture frames in the same lens???
    • Noahgray28
    • January 31, 2018 07:01
    4 comments
  • Penn State Blue Band Lens
    • Permanently deleted user
    • January 31, 2018 03:39
    • Edited
    1 comment
  • Animations without layers problem
    • Permanently deleted user
    • January 31, 2018 02:21
    5 comments
  • Texture filtering options
    • Acknickulous
    • January 31, 2018 02:04
    1 comment
  • Object Lifecycle Events
    • Acknickulous
    • January 31, 2018 01:45
    5 comments
  • Open Link with scripting?
    • Ben Paruzynski
    • January 30, 2018 22:11
    3 comments
  • How do you upload a video?
    • Permanently deleted user
    • January 30, 2018 20:49
    2 comments
  • Branded Lens - Agency creating a brand's lens
    • Permanently deleted user
    • January 30, 2018 19:41
    4 comments
  • 3d model always looks pink/black
    • Permanently deleted user
    • January 30, 2018 17:12
    2 comments
  • TypeError while trying to get audio to play on tap
    • Permanently deleted user
    • January 30, 2018 15:50
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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