The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
Logo
  • Support
Sign in

All community posts

Show topics Show all posts
Show no status All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • 2D PNG animation sequence order issue
    • Permanently deleted user
    • April 06, 2018 08:43
    2 comments
  • How do you add post effects so they switch?
    • carcar999
    • April 05, 2018 15:41
    1 comment
  • 5 Days left to submit your Lens to the Rubber Ducky Challenge
    • Kaitlyn Benitez-Strine
    • April 04, 2018 21:42
    0 comments
  • Real-Time Weather Lens by AerisWeather
    • Permanently deleted user
    • April 03, 2018 23:01
    3 comments
  • Face Recognition
    • Permanently deleted user
    • April 03, 2018 17:02
    1 comment
  • God of Ducks - The Rubber Ducky Challenge
    • Emre Karabacak
    • April 01, 2018 10:37
    • Edited
    0 comments
  • Time based lens
    • Kashcorp
    • March 31, 2018 09:47
    1 comment
  • Mission Impossible theme
    • carcar999
    • March 30, 2018 19:16
    0 comments
  • Soundboard of classic sitcom sounds
    • carcar999
    • March 30, 2018 19:15
    0 comments
  • Why you always lyin
    • carcar999
    • March 30, 2018 19:14
    0 comments
  • Written and Directed by George Lucas
    • carcar999
    • March 30, 2018 19:13
    0 comments
  • How to mute iPhone microphone?
    • carcar999
    • March 30, 2018 19:11
    2 comments
  • Audio Input
    • Permanently deleted user
    • March 29, 2018 10:04
    2 comments
  • Unable to read rotation data from Gyro
    • Jye Trudinger
    • March 29, 2018 06:17
    3 comments
  • Whale Lens
    • Kashcorp
    • March 28, 2018 09:54
    1 comment
  • Submitting lens log in issue
    • Permanently deleted user
    • March 28, 2018 06:43
    1 comment
  • New Lens Studio Challenge with Substance Painter!
    • Kaitlyn Benitez-Strine
    • March 28, 2018 21:53
    • Edited
    1 comment
  • How do make my animation end and go to the camera to see the users face but still have the sound play?
    • neeraj101
    • March 26, 2018 05:02
    1 comment
  • "This lens is invalid"
    • barksy5
    • March 25, 2018 17:06
    2 comments
  • How to add only a picture ?
    • Permanently deleted user
    • March 24, 2018 17:33
    1 comment
  • What is lensstudio.snapchat.com/lenses/ ? How can I add a lens there?
    • Permanently deleted user
    • March 24, 2018 13:37
    1 comment
  • Ant Colony
    • Dylon Fiala
    • March 23, 2018 15:32
    0 comments
  • Unable to pair with device
    • Permanently deleted user
    • March 23, 2018 02:59
    • Edited
    3 comments
  • Ladybird Colony
    • Dylon Fiala
    • March 22, 2018 18:20
    2 comments
  • Multiple Animations
    • joshstitch
    • March 22, 2018 02:53
    1 comment
  • Multiple Animations
    • joshstitch
    • March 22, 2018 02:52
    5 comments
  • circle icon vs ghost?
    • Permanently deleted user
    • March 21, 2018 19:30
    1 comment
  • Dancing Bart Sense
    • Permanently deleted user
    • March 21, 2018 18:27
    0 comments
  • Help
    • Permanently deleted user
    • March 21, 2018 00:44
    1 comment
  • The Soundboard Template - Try It!
    • Permanently deleted user
    • March 20, 2018 20:50
    • Edited
    13 comments
  • «
  • ‹
  • 531
  • 532
  • 533
  • 534
  • 535
  • 536
  • 537
  • 538
  • 539
  • 540
  • 541
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It