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Unable to pair with device

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David Reichert
Snap Lens Network Member Lens Studio Team
  • Edited

Solved! Sorry to waste forum space, can't seem to delete.

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    mrtolien
    Snap Lens Network Member Lens Studio Team

    Hey David :)

     

    How do fixed the issue because I still have the same problem since 10 hours? 

     

    Thank you!

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    David Reichert
    Snap Lens Network Member Lens Studio Team

    Hi,

    Unfortunately I just got lucky, I continued to scan the code, and it eventually paired on its own. Sorry I can't be of more help!

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    Kaitlyn Benitez-Strine
    Snap Lens Network Member Lens Studio Team

    Hey David, happy to hear you were able to scan eventually.

    mrtolien, have you been able to pair yet?

    Cheers,
    Kaitlyn

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

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Operating System: Windows 10 (64 bit); MacOS 10.11+

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