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  • My first lens, uploaded on 2018.12.16 got rejected?
    • Permanently deleted user
    • December 24, 2018 20:42
    1 comment
  • lenses preview in creator profile page
    • Permanently deleted user
    • December 23, 2018 17:27
    1 comment
  • Louis Vuitton Crown
    • Blakeb056
    • December 22, 2018 18:29
    0 comments
  • How do I lock the Z axis on a 3d Object or even lock the Z Axis on Head Binding?
    • Permanently deleted user
    • December 21, 2018 17:27
    2 comments
  • Disclosure Art Lens
    • Permanently deleted user
    • December 21, 2018 10:18
    0 comments
  • 【AD question】Ad to Lens
    • lenslab
    • December 20, 2018 10:54
    3 comments
  • retro snapchat filters
    • sandycyrus
    • December 20, 2018 02:01
    0 comments
  • BUG? Changing the render layer of a instantiated prefab.
    • weston.mitchell
    • December 19, 2018 20:29
    2 comments
  • Bikini Board
    • Permanently deleted user
    • December 19, 2018 10:34
    0 comments
  • Can't see FPS with newest Snapchat release
    • Deb Catalano
    • December 18, 2018 17:43
    4 comments
  • Retouch ghosting
    • ashley fletcher
    • December 18, 2018 12:24
    • Edited
    1 comment
  • Lens Studio process never stops (bug)
    • Permanently deleted user
    • December 18, 2018 11:24
    1 comment
  • Testing in-work lenses with Snap Camera
    • Permanently deleted user
    • December 17, 2018 23:39
    1 comment
  • Does updating a lens in Lens Studio change the snapcode associated to it?
    • Permanently deleted user
    • December 17, 2018 21:55
    2 comments
  • Our 2nd Snap Lens, Interactive Power Drill
    • Prabuddha Paul
    • December 17, 2018 21:36
    • Edited
    0 comments
  • Thank all of you so much!!!
    • Permanently deleted user
    • December 17, 2018 20:45
    0 comments
  • I was feeling a little "bah-humbug" so I made Krampus
    • Aaron Clifford
    • December 17, 2018 18:48
    0 comments
  • CREATOR PROFILE
    • yougraph
    • December 17, 2018 18:42
    5 comments
  • Lens stuck at "In Review"
    • Aaron Clifford
    • December 17, 2018 16:48
    1 comment
  • My first lens! - Vintage Camera post effect
    • Permanently deleted user
    • December 16, 2018 21:22
    0 comments
  • about view, scan, share
    • Permanently deleted user
    • December 16, 2018 20:21
    2 comments
  • Death Stranding Chiral Arm! Update
    • Anrick
    • December 16, 2018 20:06
    0 comments
  • Billboarding particles
    • Ralph Barbagallo
    • December 16, 2018 01:25
    11 comments
  • I'm trying to submit a lens but it says that "My lenses is down for maintenance, Please try again soon"
    • Permanently deleted user
    • December 15, 2018 23:49
    1 comment
  • Countdown to Date Script & Tutorial
    • Brandon / Apoc
    • December 15, 2018 18:18
    • Edited
    1 comment
  • Face Expression Tracking
    • Neel's Music Corner
    • December 15, 2018 07:45
    1 comment
  • EyeColorVisual
    • da.rch
    • December 15, 2018 05:44
    2 comments
  • try my lens
    • sakran2
    • December 14, 2018 23:17
    0 comments
  • Why does snapchat show an impossible example?
    • Permanently deleted user
    • December 14, 2018 17:40
    4 comments
  • In review issue
    • snapfilter_bh
    • December 14, 2018 15:03
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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