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  • How I can allow user to move billboard text?
    • Permanently deleted user
    • March 22, 2019 15:49
    4 comments
  • Video playback
    • Permanently deleted user
    • March 22, 2019 12:34
    3 comments
  • LOST LENS FILES
    • Permanently deleted user
    • March 21, 2019 21:36
    2 comments
  • [Dev Workflow] Type definitions for the Scripting API
    • Julien Chaumond
    • March 21, 2019 19:48
    1 comment
  • Change LUT with tap
    • Permanently deleted user
    • March 21, 2019 17:30
    1 comment
  • Feature request: play network-backed AudioTrackAssets
    • Julien Chaumond
    • March 21, 2019 16:27
    3 comments
  • How to show and play an animation on tap
    • Permanently deleted user
    • March 21, 2019 16:06
    2 comments
  • Technical question: what JS interpreter do you use in Lens Studio and the apps?
    • Julien Chaumond
    • March 21, 2019 15:56
    6 comments
  • transfer data to your friends
    • Permanently deleted user
    • March 21, 2019 11:58
    1 comment
  • Game Lens
    • Takinours
    • March 21, 2019 08:20
    • Edited
    6 comments
  • How can I make an object appears only in swiped area?
    • Permanently deleted user
    • March 21, 2019 01:37
    3 comments
  • Snapchat Lens Earth Mask and Earth Day and Globe Mask
    • Dzmitry Haiduk
    • April 21, 2019 15:24
    • Edited
    3 comments
  • Add Blue Text Titles to your story
    • Georgie Boy
    • March 20, 2019 00:25
    2 comments
  • Behavior Script - Lens Reset Error
    • Georgie Boy
    • March 19, 2019 22:50
    • Edited
    2 comments
  • Beauty Face Lens
    • Permanently deleted user
    • March 19, 2019 08:10
    1 comment
  • horizontal scrolling text
    • Souley.kemesso
    • March 19, 2019 02:24
    2 comments
  • Find ALL Your live Lenses with Snap Camera 1.3
    • Karolina Matras
    • March 18, 2019 22:42
    2 comments
  • How to hide image picker gallery
    • Kanz
    • March 18, 2019 16:40
    • Edited
    8 comments
  • Van Gogh Picture / You can become a Van Gogh portrait.
    • Permanently deleted user
    • March 18, 2019 16:22
    2 comments
  • Snapchat crashes on Iphone 7 with portal lens.
    • Aitor Gandia
    • March 18, 2019 10:35
    5 comments
  • Shoe Filter
    • Permanently deleted user
    • March 18, 2019 09:07
    1 comment
  • Lens is rejected even though we have copyrights!
    • Shariq
    • March 18, 2019 07:27
    1 comment
  • How can I make an object appears only in swiped area?
    • Permanently deleted user
    • March 18, 2019 06:11
    1 comment
  • Why doesn't all my lenses come up on my creator profile?
    • Jonass98
    • March 17, 2019 17:34
    1 comment
  • Saint Patrick's Day 2019 Snapchat Lens
    • Dzmitry Haiduk
    • March 17, 2019 08:56
    • Edited
    0 comments
  • Easter Snapchat Lens
    • Dzmitry Haiduk
    • March 16, 2019 19:42
    0 comments
  • Customize Hints - on lens start
    • Georgie Boy
    • March 15, 2019 23:03
    5 comments
  • Can we contact ?
    • Kanz
    • March 15, 2019 08:24
    2 comments
  • Switching billboard video on tap?
    • Permanently deleted user
    • March 15, 2019 20:42
    • Edited
    7 comments
  • RANT
    • Dominique
    • March 14, 2019 23:37
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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