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help us for an art school project ! please

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Muscade3000
Snap Lens Network Member Lens Studio Team

Hello ! Me and my friend created a lens through Lens Studio and we need to be able to unlock it on snap camera. We read that it has to be used many times but even though it has over 100 views we can't find it yet ! Can you please help us by downloading it & using it or also if you have any idea of what we can do??

Anyway here is the lens ID & the snapabble !

9346778f-7a9e-44db-b7fe-bd81a755b2f9Muscade3000

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    Karolina Matras
    Snap Lens Network Member Lens Studio Team

    Hi there,

    What a fun Lens!

    I was able to find "Face Opera" in Snap Camera.

    Cheers,

    Karolina

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

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Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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