The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
Logo
  • Support
Sign in

All community posts

Show topics Show all posts
Show no status All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • Branded lens - rejected for copyright violation
    • Fredrik Stutterheim
    • November 21, 2019 14:54
    1 comment
  • My first lens for selfie
    • adi.kadole04
    • November 21, 2019 13:09
    0 comments
  • Prevent users from "walking" into 3D models
    • Permanently deleted user
    • November 21, 2019 09:37
    1 comment
  • Please help me create this effect I made a Video so I could show and explain what I'm trying to do
    • MeetSpinTv
    • November 20, 2019 12:40
    • Edited
    2 comments
  • Material instancing
    • Acknickulous
    • November 20, 2019 04:56
    1 comment
  • How to read Z-Pos of Skeletal Hand?
    • eL Be
    • November 19, 2019 21:45
    2 comments
  • tv Frame
    • rashed almansoori
    • November 19, 2019 21:38
    0 comments
  • Spectacles 3: Overlay/mapping to World surface
    • Permanently deleted user
    • November 21, 2019 22:06
    • Edited
    0 comments
  • Berlin Landmarker Lens
    • eL Be
    • November 19, 2019 19:47
    0 comments
  • Superfrost for Jaegermeister
    • eL Be
    • November 19, 2019 19:44
    0 comments
  • Moving objects in the Y direction with the World Object Controller script
    • JAK
    • November 19, 2019 18:29
    3 comments
  • trigger doesn't work in the right way
    • hola-ola
    • November 18, 2019 14:47
    5 comments
  • Webcam Rotation - Facial Detection Problems
    • Richard Newall
    • November 18, 2019 14:28
    1 comment
  • Video-object filter
    • Permanently deleted user
    • November 18, 2019 11:39
    3 comments
  • Sequence of effects
    • Permanently deleted user
    • November 18, 2019 11:29
    1 comment
  • How do you create cute lenses?
    • mmg106
    • November 17, 2019 21:46
    1 comment
  • my lens
    • rashed almansoori
    • November 17, 2019 21:27
    0 comments
  • Unlock lens by song
    • modelsbymike3d
    • November 17, 2019 19:14
    1 comment
  • useful program for design 3d
    • Damoog_lens
    • November 17, 2019 10:31
    1 comment
  • How to properly enable/disable with smile event
    • Permanently deleted user
    • November 16, 2019 14:00
    4 comments
  • i have problem in importing 3d object
    • Permanently deleted user
    • November 16, 2019 10:16
    1 comment
  • Round
    • zakia-saud2017
    • November 16, 2019 02:37
    1 comment
  • movement text or photo lense
    • zakia-saud2017
    • November 15, 2019 00:57
    1 comment
  • How can I create a menu with buttons to change Article Effects?
    • Permanently deleted user
    • November 12, 2019 23:56
    4 comments
  • Detect iOS device
    • Dan Spoor
    • November 12, 2019 01:26
    1 comment
  • Particle control on Behavior Script!
    • Benslenses
    • November 11, 2019 21:45
    1 comment
  • Image Cycle
    • tyyylerxxx
    • November 11, 2019 20:11
    4 comments
  • Basketball Shooting Court
    • Nick Kazakoy
    • November 11, 2019 19:20
    1 comment
  • Starry Lies Lens
    • Permanently deleted user
    • November 11, 2019 19:12
    0 comments
  • my lens
    • rashed almansoori
    • November 10, 2019 20:54
    2 comments
  • «
  • ‹
  • 469
  • 470
  • 471
  • 472
  • 473
  • 474
  • 475
  • 476
  • 477
  • 478
  • 479
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It