The forum on this site is closed for new comments and posts. Continue the conversation in the new forum, and learn more here.

trigger doesn't work in the right way

  • Hey,

    Make sure that your animation layer name matches the one that's defined on the script.

    Make sure that your animation is not set to loop.

    In the clip view make sure your animation length is set correctly.




    Comment actions Permalink
  • hey,

    thank you very much for your help! Switching off the autoplay button fixed the problem with the beginning but it still responds only every second time for my interaction. What do you mean with the animation length? I set 55 frames in 3ds Max. Please find attached the following picture. 

    Many thanks,


    Comment actions Permalink
  • Have a look on the script what the timeout delay is and also the show time of the animation - make sure it matches your animation time.



    Comment actions Permalink
  • I circled the wrong variable, the ones for the trigger are above where it says 'Now raise your eyebrows'




    Comment actions Permalink
  • Yes, I changed the trigger disable time at the FaceTriggerAnimation and now everything works fine. Thank you very much! :D 

    Comment actions Permalink

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?



Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!