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  • background thread
    • Marco Vanossi
    • February 10, 2020 06:28
    1 comment
  • Search bug
    • Marco Vanossi
    • February 10, 2020 02:46
    1 comment
  • Gloomy VHS
    • Chewynald
    • February 09, 2020 18:27
    0 comments
  • Template Help
    • Permanently deleted user
    • February 09, 2020 17:37
    3 comments
  • Valentine Day
    • dark soul
    • February 09, 2020 16:55
    0 comments
  • Be My Valentine Lens
    • Eswar Mohan
    • February 09, 2020 15:47
    • Edited
    0 comments
  • Aesthetic Venice Breeze Filter
    • aashvi77
    • February 09, 2020 14:57
    1 comment
  • Particles trigger starting problem
    • Anas Olabi
    • February 09, 2020 14:55
    1 comment
  • My new lense “Urban Night”
    • aashvi77
    • February 09, 2020 14:49
    2 comments
  • Hand Open and Hand Close Event
    • Jhonnel Pica
    • February 09, 2020 13:28
    1 comment
  • Dhhdbdbd
    • صالح عسيري
    • February 09, 2020 12:05
    1 comment
  • Cloner
    • Jhonnel Pica
    • February 09, 2020 07:42
    3 comments
  • Search resources window
    • Marco Vanossi
    • February 09, 2020 03:21
    1 comment
  • Resource panel dragging too fast
    • Marco Vanossi
    • February 09, 2020 02:59
    1 comment
  • Script input bug
    • Marco Vanossi
    • February 09, 2020 02:57
    1 comment
  • Allow semicolon on input
    • Marco Vanossi
    • February 09, 2020 02:33
    0 comments
  • iPhone X tap top part to hide
    • Marco Vanossi
    • February 09, 2020 02:30
    1 comment
  • How to unselect option
    • Marco Vanossi
    • February 09, 2020 01:53
    1 comment
  • Stop touch propagation
    • Marco Vanossi
    • February 09, 2020 01:51
    1 comment
  • Add alpha property to scene object
    • Marco Vanossi
    • February 08, 2020 23:53
    • Edited
    2 comments
  • butrint imeri
    • Permanently deleted user
    • February 08, 2020 21:30
    0 comments
  • Butrint Imeri
    • Permanently deleted user
    • February 08, 2020 18:43
    1 comment
  • Yellow flower
    • Permanently deleted user
    • February 08, 2020 18:38
    1 comment
  • Lens with 0.5bi views removed
    • Marco Vanossi
    • February 08, 2020 16:39
    1 comment
  • Push Lens To Device not working
    • Nicolas Woitsch
    • February 08, 2020 11:37
    3 comments
  • Kira kira
    • gl03v
    • February 08, 2020 10:55
    5 comments
  • Profile Picture
    • Permanently deleted user
    • February 07, 2020 17:24
    3 comments
  • Destroy an Instantiated object
    • RICHARD COGGIN
    • February 07, 2020 15:31
    5 comments
  • 3d objects
    • gl03v
    • February 07, 2020 13:59
    1 comment
  • My Projects Always Delete Themselves
    • Permanently deleted user
    • February 07, 2020 06:34
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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