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  • can use snap camera with this hardware?
    • Permanently deleted user
    • October 06, 2020 07:04
    2 comments
  • 2 Days ago I downloaded lens studio; and I already made this interactive Day & Time filter!
    • Permanently deleted user
    • October 06, 2020 06:39
    1 comment
  • Lens removed unjustly
    • bryce-edwards
    • October 06, 2020 03:39
    4 comments
  • Louis Partridge
    • Kamillasn4
    • October 05, 2020 21:47
    2 comments
  • halloween Lens
    • amandeep102
    • October 05, 2020 21:24
    2 comments
  • brooklyn vibes Lens
    • amandeep102
    • October 05, 2020 21:22
    3 comments
  • [Guide] Spectacles 3 Projection Lens Featured
    • Shin Kang
    • October 05, 2020 21:04
    • Edited
    5 comments
  • Analysis & Market Reach
    • Permanently deleted user
    • October 05, 2020 20:36
    4 comments
  • space
    • trendalmamlkah
    • October 05, 2020 19:35
    1 comment
  • Need help to look like an old painting
    • Lynn Shields
    • October 05, 2020 18:46
    2 comments
  • The best lens I have created so far
    • Andraey_3k
    • October 05, 2020 18:39
    1 comment
  • Solar VR | our solar system in Virtual Reality
    • Permanently deleted user
    • October 05, 2020 18:15
    • Edited
    3 comments
  • enquiry
    • salvierdmello
    • October 05, 2020 16:41
    1 comment
  • Lucifer Filter
    • salvierdmello
    • October 05, 2020 16:40
    2 comments
  • New Face Art Makeup
    • salvierdmello
    • October 05, 2020 16:39
    2 comments
  • Tapping the floor recenters all geometry
    • Peter Steiner
    • October 05, 2020 16:32
    2 comments
  • how to create dust particles
    • lalit_3011
    • October 05, 2020 14:03
    4 comments
  • Device Tracking Keeps Moving Scene Position
    • Michael Rauwerdink
    • October 05, 2020 13:32
    3 comments
  • How to ensure camera and ground starting height?
    • Michael Rauwerdink
    • October 05, 2020 13:20
    5 comments
  • fall effect lens
    • simsmok
    • October 05, 2020 10:42
    2 comments
  • circular text
    • Edwon
    • October 05, 2020 08:04
    4 comments
  • Best lens in 2020
    • Neelpatel46
    • October 05, 2020 07:39
    1 comment
  • My Lenses is down
    • patrgauthier
    • October 05, 2020 00:14
    2 comments
  • ROGUE X
    • offcialmalcolm
    • October 04, 2020 23:02
    • Edited
    3 comments
  • Face Blur
    • ahmed_djazairii
    • October 04, 2020 22:37
    4 comments
  • Personal Protective Party Suit
    • ilikeelliot007
    • October 04, 2020 22:33
    2 comments
  • Creating Wings
    • Permanently deleted user
    • October 04, 2020 22:21
    2 comments
  • Butterfly Face
    • guccikaden
    • October 04, 2020 21:51
    1 comment
  • Check Out My Lenses
    • guccikaden
    • October 04, 2020 21:50
    2 comments
  • Ocherous
    • Permanently deleted user
    • October 04, 2020 19:13
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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