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  • what's a good 2d animation program that's compatible for studio lens?
    • Permanently deleted user
    • January 30, 2018 10:02
    1 comment
  • Yum
    • Permanently deleted user
    • January 30, 2018 05:23
    1 comment
  • RIH
    • Permanently deleted user
    • January 31, 2018 21:12
    • Edited
    3 comments
  • Trying to do Marco Polo with approach but baby keeps crying...
    • Patrick Henry Vlogs
    • January 31, 2018 04:20
    • Edited
    5 comments
  • Skinned FBX shows strange texture glitch
    • Permanently deleted user
    • January 29, 2018 23:33
    6 comments
  • Play all animation mixer layers at once?
    • Moudiz
    • January 29, 2018 22:55
    1 comment
  • Make picture change on tap
    • k-bilsoy
    • January 29, 2018 22:42
    7 comments
  • Using Lens Studio on my Macbook. I am trying to download a character from Mixamo
    • Permanently deleted user
    • January 29, 2018 22:28
    1 comment
  • Why did my lens get rejected?
    • Thomas Nguyen
    • January 29, 2018 20:31
    5 comments
  • interactive tap not looping
    • Deb Catalano
    • January 29, 2018 17:55
    2 comments
  • Local Storage
    • Permanently deleted user
    • January 29, 2018 13:44
    2 comments
  • scripting a 3d object animation hint from tutorial code
    • Patrick Henry Vlogs
    • January 29, 2018 00:44
    1 comment
  • Why is taking so long to get the review?
    • Permanently deleted user
    • January 28, 2018 22:13
    2 comments
  • Video Support
    • Permanently deleted user
    • January 28, 2018 17:39
    1 comment
  • Pulling in Live Data?
    • Permanently deleted user
    • January 28, 2018 15:29
    1 comment
  • Masking in lens studio
    • Jye Trudinger
    • January 28, 2018 10:38
    3 comments
  • Control the order of the frames in a animation
    • Permanently deleted user
    • January 28, 2018 03:29
    2 comments
  • Collision between 2 2D Billboard Sprites
    • julien
    • January 28, 2018 01:10
    4 comments
  • PNG Animation from After Effects low Quality
    • Permanently deleted user
    • January 27, 2018 22:23
    • Edited
    2 comments
  • Applying a Post Effect on Tapping
    • Permanently deleted user
    • January 27, 2018 22:07
    1 comment
  • How do you make a 2d animation disappear after it has played?
    • carcar999
    • January 27, 2018 21:25
    5 comments
  • What I'm doing wrong with my code?
    • Permanently deleted user
    • January 27, 2018 20:46
    5 comments
  • Lens Studio crashes upon pressing new file or template.
    • Permanently deleted user
    • January 27, 2018 20:23
    4 comments
  • Made a short video tutorial on getting started with lens studio
    • Permanently deleted user
    • January 27, 2018 19:21
    0 comments
  • Trying to spin an object
    • md_cake
    • January 27, 2018 10:17
    • Edited
    2 comments
  • 2D animation Idle/touch
    • Permanently deleted user
    • January 27, 2018 01:55
    1 comment
  • Scanning lense from camera roll
    • Permanently deleted user
    • January 27, 2018 01:44
    6 comments
  • MOLE HOLES!
    • Acknickulous
    • January 27, 2018 01:36
    5 comments
  • Importing 2D Animation Texture problem
    • Permanently deleted user
    • January 27, 2018 00:28
    2 comments
  • 360 rotation not playing on import
    • Permanently deleted user
    • January 26, 2018 20:33
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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