360 rotation not playing on import

  • Hey Michael.

    Can you re-open your FBX file in Maya or any other 3D software then check if you still have your rotation animation in the file?

    Also please checkout the Maya export guide.

     

    Best,

    Amir.

    Comment actions Permalink
  • Yes, I can confirm that the FBX file works in FBX review and Maya. 

     

    In the mean time, I figured out a semi-solution. Not sure its a Lens Studio issue. Not sure what the issue is yet. My joints are parented to their nurbs ctrls that have all of the animation on them. I just copied the animation from the nurbs ctrl for the 360 rotation directly onto the joint and cleared it off of the nurb ctrl. It seems to come into lens studio fine now.

    Comment actions Permalink
  • Yes that's completely correct. You can do a Parent Constrain to your joint to the NURBS Controller that you have. That way we keep the hierarchy clean with just the joints and no other objects are in it. You should be able to do the same rotations like you have right now, but the only difference is, you can now BAKE animation on the Joints and remove the NURBS controllers.

    Comment actions Permalink
Have a comment?

Please sign in to leave a comment.

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!