Scanning lense from camera roll

  • Hey Hayo, 

    Can you share a screenshot or explain a bit more about your problem?

    Thanks,
    Kaitlyn

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  • How do I add a screenshot?

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  • I dont know how else to explain it

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  • Hey Hayo,

    If you're on a computer you should have the option to add an image within the text box for responding.

    Otherwise you can describe what that site is telling you to download? What is that site it goes to?

    Thanks,
    Kaitlyn

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  • I'm on my phone so I'll try and explain it more: whenever I click on "scan from camera roll" a page pops up, It doesn't tell me the url but the top right corner says "snap inc." And the words "brand guidelines" is in big bold letters and under that it says "download" I hope that helps.

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  • Hey Hayo,

    Looks like this a question for our Snapchat Support team. Please go here for more information: https://support.snapchat.com/

    Best,
    Kaitlyn

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