Scanning lense from camera roll

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Hayo Mayo
Snap Lens Network Member Lens Studio Team

Whenever I click on the "scan from camera roll" thing it takes me to a website telling me to download something.

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    Kaitlyn Benitez-Strine
    Snap Lens Network Member Lens Studio Team

    Hey Hayo, 

    Can you share a screenshot or explain a bit more about your problem?

    Thanks,
    Kaitlyn

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    Hayo Mayo
    Snap Lens Network Member Lens Studio Team

    How do I add a screenshot?

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    Hayo Mayo
    Snap Lens Network Member Lens Studio Team

    I dont know how else to explain it

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    Kaitlyn Benitez-Strine
    Snap Lens Network Member Lens Studio Team

    Hey Hayo,

    If you're on a computer you should have the option to add an image within the text box for responding.

    Otherwise you can describe what that site is telling you to download? What is that site it goes to?

    Thanks,
    Kaitlyn

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    Hayo Mayo
    Snap Lens Network Member Lens Studio Team
    • Edited

    I'm on my phone so I'll try and explain it more: whenever I click on "scan from camera roll" a page pops up, It doesn't tell me the url but the top right corner says "snap inc." And the words "brand guidelines" is in big bold letters and under that it says "download" I hope that helps.

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    Kaitlyn Benitez-Strine
    Snap Lens Network Member Lens Studio Team

    Hey Hayo,

    Looks like this a question for our Snapchat Support team. Please go here for more information: https://support.snapchat.com/

    Best,
    Kaitlyn

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