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  • Update Lense but keeping original Snapcode
    • j0hnskot
    • May 03, 2019 11:45
    2 comments
  • Fix: 2D View broken and images not loading
    • derN3rd
    • May 02, 2019 23:21
    1 comment
  • My 4 old forgotten lenses
    • Dzmitry Haiduk
    • May 01, 2019 16:07
    0 comments
  • Landmarker Technology?
    • Permanently deleted user
    • April 30, 2019 20:01
    1 comment
  • Community geofilter
    • Achalshah167
    • April 30, 2019 19:44
    3 comments
  • Horizontal Text wrap
    • Permanently deleted user
    • April 30, 2019 17:38
    2 comments
  • "Reverse" Body Tracking
    • Permanently deleted user
    • April 30, 2019 16:22
    • Edited
    1 comment
  • question
    • none
    • April 29, 2019 23:35
    1 comment
  • AJAX Soccer Club Amsterdam
    • Permanently deleted user
    • May 12, 2019 10:45
    • Edited
    1 comment
  • Enable/open new object by clicking on existing cutout image/3d model beside it
    • hitpatel2328
    • April 29, 2019 11:47
    2 comments
  • Creating a lens
    • Permanently deleted user
    • April 29, 2019 10:25
    1 comment
  • Sandman
    • Permanently deleted user
    • April 28, 2019 19:05
    0 comments
  • Giesha Robot
    • Permanently deleted user
    • April 28, 2019 19:03
    • Edited
    0 comments
  • VSCO HB2 Lens
    • beachben88
    • April 28, 2019 06:13
    0 comments
  • Duplicated Filter :(
    • Permanently deleted user
    • April 27, 2019 22:24
    1 comment
  • Face Inset Binding Animation
    • beachben88
    • April 27, 2019 20:40
    1 comment
  • Happy King's Day in Holland
    • Permanently deleted user
    • April 27, 2019 16:32
    • Edited
    2 comments
  • No respect!
    • hooky
    • April 27, 2019 00:56
    5 comments
  • Using face Insets and warps in landscape
    • kriptk
    • April 26, 2019 16:55
    4 comments
  • Lens for Kingsday 2019 (Holland)
    • dannymarree
    • April 26, 2019 14:14
    0 comments
  • Lens invalid for high profile client
    • Johan Anstérus
    • April 26, 2019 13:45
    1 comment
  • Sky Segmentation with Landmarkers
    • Permanently deleted user
    • April 25, 2019 23:43
    1 comment
  • Pushed lens stuck on loading
    • Corinne Dohmen
    • April 25, 2019 14:28
    1 comment
  • Baking two animations on the FBX
    • Permanently deleted user
    • April 25, 2019 13:56
    2 comments
  • Start and stop the particles
    • Permanently deleted user
    • April 25, 2019 12:39
    2 comments
  • WebView & local storage
    • Permanently deleted user
    • April 25, 2019 08:55
    1 comment
  • How do i get a texture from the camera input and project it on a moving 3D object
    • Permanently deleted user
    • April 24, 2019 21:33
    1 comment
  • Have a Landmarker Location Request?
    • Kaitlyn Benitez-Strine
    • September 06, 2019 18:42
    • Edited
    13 comments
  • External URL within Lens
    • Permanently deleted user
    • April 24, 2019 12:51
    1 comment
  • Create/publish lens as fullscreen game
    • steaq
    • April 24, 2019 11:11
    4 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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