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  • How do I get rid of mesh builder on selfie lens but keep on rear lens?
    • Colin Tucker
    • 12 سبتمبر، 2018 17:23
    3 تعليقات
  • Adding icon to create a lens
    • education1stfcu
    • 10 سبتمبر، 2018 22:17
    14 تعليقات
  • More Denver Nuggets AR Lens work - Check out Rocky!
    • Permanently deleted user
    • 9 سبتمبر، 2018 18:48
    0 تعليقات
  • Password
    • Permanently deleted user
    • 9 سبتمبر، 2018 07:27
    1 تعليق
  • password
    • Permanently deleted user
    • 9 سبتمبر، 2018 07:23
    1 تعليق
  • Face Trigger Disable
    • PaperTriangles
    • 8 سبتمبر، 2018 02:26
    3 تعليقات
  • Crash
    • Calvin Wayne
    • 8 سبتمبر، 2018 01:43
    1 تعليق
  • Denver Nuggets - Rocky Mascot Face Lens
    • Permanently deleted user
    • 9 سبتمبر، 2018 18:49
    • تم التحرير
    0 تعليقات
  • Tween.JS - rotate and scale in sync
    • Luke Hurd
    • 6 سبتمبر، 2018 14:53
    • تم التحرير
    1 تعليق
  • I used the tutorial on how to combine world and face lenses. Bug
    • Permanently deleted user
    • 5 سبتمبر، 2018 20:39
    1 تعليق
  • Colorado Rapids MLS AR Lens
    • Permanently deleted user
    • 5 سبتمبر، 2018 14:19
    0 تعليقات
  • Change the soundboard templatel to make 3D objects appear
    • Permanently deleted user
    • 4 سبتمبر، 2018 17:38
    2 تعليقات
  • Can't sign into my lenses dashboard
    • mxdmediazachry
    • 3 سبتمبر، 2018 01:14
    3 تعليقات
  • Blank windows when opening Lens Studio
    • Permanently deleted user
    • 2 سبتمبر، 2018 00:40
    1 تعليق
  • LENS STUDIO CRASHED
    • K. N .Z
    • 1 سبتمبر، 2018 06:52
    1 تعليق
  • Display Sprite/ Billboard but do not record it.
    • Permanently deleted user
    • 31 اغسطس، 2018 14:35
    1 تعليق
  • Change 3d mesh with tap on a button
    • Permanently deleted user
    • 31 اغسطس، 2018 12:48
    5 تعليقات
  • I want to create a the ability to 'draw' particles. Is there a way to make particles follow a path?
    • Permanently deleted user
    • 30 اغسطس، 2018 09:40
    13 تعليقات
  • Old Movie Lens
    • romanejaquez
    • 29 اغسطس، 2018 22:33
    0 تعليقات
  • Another Angel Lens (with a twist!)
    • romanejaquez
    • 29 اغسطس، 2018 22:25
    0 تعليقات
  • Flash of missing texture when chaining cameras on older devices
    • Permanently deleted user
    • 29 اغسطس، 2018 19:23
    2 تعليقات
  • Access to Face Mask Grid and Opacity Textures
    • Tom MD
    • 29 اغسطس، 2018 16:52
    2 تعليقات
  • My Lense Dashboard Mobile
    • Permanently deleted user
    • 28 اغسطس، 2018 19:01
    2 تعليقات
  • 3D object with random Motion
    • eL Be
    • 28 اغسطس، 2018 09:03
    2 تعليقات
  • Lens Dashboard not worked "No Lenses here, yet!"
    • yougraph
    • 27 اغسطس، 2018 12:13
    • تم التحرير
    4 تعليقات
  • My first lens
    • Permanently deleted user
    • 27 اغسطس، 2018 04:44
    • تم التحرير
    1 تعليق
  • Enable the tap command only after a certain event
    • Permanently deleted user
    • 26 اغسطس، 2018 10:21
    8 تعليقات
  • How to create a snappable?
    • Permanently deleted user
    • 25 اغسطس، 2018 09:59
    1 تعليق
  • My lenses down?
    • Permanently deleted user
    • 24 اغسطس، 2018 12:07
    2 تعليقات
  • Color Tracking Component
    • Brandon / Apoc
    • 24 اغسطس، 2018 00:50
    • تم التحرير
    1 تعليق
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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