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    • Brandon / Apoc
    • 24 اغسطس، 2018 00:39
    0 تعليقات
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    • Permanently deleted user
    • 23 اغسطس، 2018 19:07
    1 تعليق
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    • Dweeh
    • 22 اغسطس، 2018 17:41
    • تم التحرير
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    • ashley fletcher
    • 22 اغسطس، 2018 13:14
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    • Permanently deleted user
    • 21 اغسطس، 2018 22:29
    2 تعليقات
  • Can I keep the size aspect ratio between a Face Inset and a Billboard?
    • Dweeh
    • 21 اغسطس، 2018 18:18
    1 تعليق
  • Snap lens
    • Permanently deleted user
    • 20 اغسطس، 2018 19:04
    1 تعليق
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    • Permanently deleted user
    • 17 اغسطس، 2018 10:01
    1 تعليق
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    • Kenneth Ibrahim
    • 15 اغسطس، 2018 23:32
    3 تعليقات
  • Add a background behind the user's face
    • Permanently deleted user
    • 15 اغسطس، 2018 23:18
    4 تعليقات
  • [BUG] Submission "Edit Preview" not working
    • Permanently deleted user
    • 13 اغسطس، 2018 23:42
    1 تعليق
  • Locking Y and X Rotation when locked to position of face?
    • Topher Welsh
    • 13 اغسطس، 2018 16:28
    1 تعليق
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    • Permanently deleted user
    • 13 اغسطس، 2018 05:19
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    • Permanently deleted user
    • 12 اغسطس، 2018 22:17
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    • 12 اغسطس، 2018 18:53
    • تم التحرير
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    • Permanently deleted user
    • 11 اغسطس، 2018 11:21
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    • Permanently deleted user
    • 11 اغسطس، 2018 05:45
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    • 10 اغسطس، 2018 15:57
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  • Zaq12zm8
    • Permanently deleted user
    • 9 اغسطس، 2018 02:32
    • تم التحرير
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    • Permanently deleted user
    • 9 اغسطس، 2018 00:25
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    • 8 اغسطس، 2018 17:18
    1 تعليق
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    • Permanently deleted user
    • 8 اغسطس، 2018 02:45
    4 تعليقات
  • Video not playing until up close
    • ashley fletcher
    • 7 اغسطس، 2018 16:39
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    • Ivona
    • 6 اغسطس، 2018 23:28
    1 تعليق
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    • Topher Welsh
    • 6 اغسطس، 2018 21:16
    8 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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