The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
شعار
  • Support
تسجيل الدخول

كل منشورات المجتمع

إظهار المواضيع إظهار كل المنشورات
إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
  • Best video format/codec for textures?
    • Permanently deleted user
    • 22 أكتوبر، 2018 15:56
    • تم التحرير
    1 تعليق
  • Heart Filter
    • Permanently deleted user
    • 21 أكتوبر، 2018 21:50
    1 تعليق
  • Change the Sky with Sky Segmentation! مُميَّز
    • Jonathan Solichin
    • 20 أكتوبر، 2018 00:02
    4 تعليقات
  • Smoke or Ember Particle Downloads?
    • Permanently deleted user
    • 19 أكتوبر، 2018 20:58
    6 تعليقات
  • multiple face/mask (team celebrate)
    • Permanently deleted user
    • 19 أكتوبر، 2018 20:25
    3 تعليقات
  • Gameplan Records Lens
    • Permanently deleted user
    • 19 أكتوبر، 2018 16:26
    0 تعليقات
  • Image Sender
    • Blakeb056
    • 18 أكتوبر، 2018 17:18
    0 تعليقات
  • FrameAPic
    • Blakeb056
    • 18 أكتوبر، 2018 17:15
    0 تعليقات
  • Introducing Lens Studio 1.7 مُميَّز
    • Natasha Weinstein
    • 18 أكتوبر، 2018 16:00
    0 تعليقات
  • Repeated DelayedCallbackEvent
    • Robert Lugg
    • 18 أكتوبر، 2018 07:16
    2 تعليقات
  • Submitting approved community lens for geo fencing
    • Permanently deleted user
    • 17 أكتوبر، 2018 18:49
    1 تعليق
  • Particle Burst Explosion
    • Permanently deleted user
    • 17 أكتوبر، 2018 18:17
    1 تعليق
  • Detect Portrait or Landscape
    • Permanently deleted user
    • 17 أكتوبر، 2018 15:59
    2 تعليقات
  • Adidas Logo Overlay pack
    • Blakeb056
    • 17 أكتوبر، 2018 13:40
    0 تعليقات
  • Adjust liquify when mouth opens.
    • Permanently deleted user
    • 17 أكتوبر، 2018 09:43
    1 تعليق
  • Community Snap lens for business
    • Ikmsayyaf
    • 16 أكتوبر، 2018 19:18
    1 تعليق
  • profile lens creator
    • yougraph
    • 16 أكتوبر، 2018 11:39
    • تم التحرير
    4 تعليقات
  • Updates on Creator Profile pages?
    • Rhonda
    • 15 أكتوبر، 2018 22:04
    • تم التحرير
    1 تعليق
  • Luis Vuitton Multi Color Drip
    • Blakeb056
    • 15 أكتوبر، 2018 16:16
    0 تعليقات
  • More lens statistics
    • Permanently deleted user
    • 15 أكتوبر، 2018 12:08
    1 تعليق
  • Getting a snap code before lens being published, and liking two lenses with the same code?
    • Permanently deleted user
    • 15 أكتوبر، 2018 12:15
    • تم التحرير
    5 تعليقات
  • cropping gif in lens
    • laralontoc
    • 15 أكتوبر، 2018 01:16
    1 تعليق
  • Problem duplicating billboards Javascript
    • Ben Paruzynski
    • 14 أكتوبر، 2018 05:02
    1 تعليق
  • Using face motion to drive 3D facial animation
    • Permanently deleted user
    • 13 أكتوبر، 2018 21:23
    1 تعليق
  • Nike X Off White Overlay lens
    • Blakeb056
    • 13 أكتوبر، 2018 20:17
    0 تعليقات
  • Maori Face Tattoo
    • Permanently deleted user
    • 12 أكتوبر، 2018 19:38
    0 تعليقات
  • Halloween Muerta Face Tattoo
    • Permanently deleted user
    • 12 أكتوبر، 2018 19:32
    0 تعليقات
  • Surface Tracking Grid Size
    • Permanently deleted user
    • 12 أكتوبر، 2018 04:48
    1 تعليق
  • paintable Opacity Mask
    • Permanently deleted user
    • 10 أكتوبر، 2018 09:37
    1 تعليق
  • Face Trigger in Fullscreen Template
    • Permanently deleted user
    • 9 أكتوبر، 2018 22:12
    5 تعليقات
  • «
  • ‹
  • 514
  • 515
  • 516
  • 517
  • 518
  • 519
  • 520
  • 521
  • 522
  • 523
  • 524
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It