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  • Get particle position
    • Permanently deleted user
    • 6 اغسطس، 2018 08:44
    • تم التحرير
    3 تعليقات
  • Changing color of specific part of lense
    • Permanently deleted user
    • 5 اغسطس، 2018 19:31
    1 تعليق
  • How to Stop Looping Face Animation?
    • CyreneQ
    • 5 اغسطس، 2018 04:18
    6 تعليقات
  • Help ! My Lens doesnt work on IOS
    • jeremy_c95
    • 4 اغسطس، 2018 21:08
    1 تعليق
  • Johnny Depp, meet Johnny Speqs
    • Permanently deleted user
    • 4 اغسطس، 2018 15:37
    0 تعليقات
  • My Lenses "Scans"
    • Ryan McCrone
    • 3 اغسطس، 2018 15:39
    2 تعليقات
  • Post Effect and Face Retouching on Camera Texture Sprite Layer
    • Permanently deleted user
    • 2 اغسطس، 2018 16:35
    2 تعليقات
  • Animated textures on 3d models?
    • SammyGDrake
    • 2 اغسطس، 2018 15:39
    2 تعليقات
  • Better teeth whitening?
    • SammyGDrake
    • 2 اغسطس، 2018 15:36
    3 تعليقات
  • Particles stop too soon when stoppable and Particle Stopper Smile Finished is added
    • SammyGDrake
    • 2 اغسطس، 2018 15:07
    2 تعليقات
  • Different Lens for each camera.
    • Hello Hi
    • 1 اغسطس، 2018 22:07
    1 تعليق
  • animated material .. offset time
    • Permanently deleted user
    • 1 اغسطس، 2018 21:18
    2 تعليقات
  • My lenses started being rejected suddenly with no good reason
    • Marek
    • 1 اغسطس، 2018 18:37
    2 تعليقات
  • Beethoven's Hangover aka My First Lens
    • Permanently deleted user
    • 1 اغسطس، 2018 16:33
    3 تعليقات
  • Good Hair Workflows
    • Tom MD
    • 1 اغسطس، 2018 15:45
    3 تعليقات
  • AR lens ad but using the bitmoji.
    • Permanently deleted user
    • 1 اغسطس، 2018 08:13
    4 تعليقات
  • LA: Lens Studio + Inmersive Theater
    • Permanently deleted user
    • 1 اغسطس، 2018 00:00
    • تم التحرير
    1 تعليق
  • Enabling Eye Color Effect on Mouth Open
    • Abigail Porier
    • 31 يوليو، 2018 21:24
    2 تعليقات
  • Lens Analytics
    • Mackenzie Paschke
    • 31 يوليو، 2018 18:48
    1 تعليق
  • Get position pupil/iris? (Eyetracking)
    • Permanently deleted user
    • 31 يوليو، 2018 16:04
    3 تعليقات
  • Finalizing process for business Lens
    • Herzucco Z
    • 31 يوليو، 2018 08:11
    5 تعليقات
  • Create lens that appears in custom GPS location...
    • Permanently deleted user
    • 31 يوليو، 2018 01:28
    1 تعليق
  • Joy Bangla
    • Permanently deleted user
    • 30 يوليو، 2018 23:36
    0 تعليقات
  • Frothy Beard AR Lens
    • Permanently deleted user
    • 30 يوليو، 2018 18:17
    2 تعليقات
  • Displaying polygons of a model in lens
    • Permanently deleted user
    • 30 يوليو، 2018 18:06
    1 تعليق
  • SDCC 360 Portal Lenses
    • Permanently deleted user
    • 30 يوليو، 2018 17:29
    1 تعليق
  • Need help changing materials on tap
    • Permanently deleted user
    • 27 يوليو، 2018 21:25
    1 تعليق
  • Zombie Bob's Pizza - Pizza to Pie For AR Lens
    • Permanently deleted user
    • 27 يوليو، 2018 19:20
    • تم التحرير
    2 تعليقات
  • Procedural mesh UV mapping
    • ashley fletcher
    • 27 يوليو، 2018 14:28
    10 تعليقات
  • Glow material?
    • boris.josz
    • 27 يوليو، 2018 09:40
    2 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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