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    • mohandhir
    • 11 يوليو، 2020 03:49
    1 تعليق
  • Official Lens Creator
    • mohandhir
    • 11 يوليو، 2020 03:47
    1 تعليق
  • Just try my lens and add me on snapchat username:yara2808
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    • 11 يوليو، 2020 02:28
    • تم التحرير
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    • 17 يوليو، 2020 18:23
    • تم التحرير
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  • OBS frame rate stuck at 30FPS
    • e1prahs
    • 10 يوليو، 2020 23:26
    4 تعليقات
  • make Style Transfer easily.
    • ibrahimalrwili
    • 10 يوليو، 2020 23:17
    • تم التحرير
    0 تعليقات
  • Browser
    • qatar4u
    • 11 يوليو، 2020 10:24
    • تم التحرير
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    • 10 يوليو، 2020 19:41
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    • Chewynald
    • 10 يوليو، 2020 18:40
    1 تعليق
  • Particles Appear differently in Lens Studio Preview vs. phone
    • Permanently deleted user
    • 10 يوليو، 2020 17:58
    1 تعليق
  • Going Rainbow Arch
    • Permanently deleted user
    • 10 يوليو، 2020 14:45
    4 تعليقات
  • pizza lense
    • Permanently deleted user
    • 10 يوليو، 2020 11:45
    0 تعليقات
  • pizza lense
    • Permanently deleted user
    • 10 يوليو، 2020 11:45
    0 تعليقات
  • Request an explanation of the sliding tape
    • abu_saoud
    • 9 يوليو، 2020 19:54
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    • Douglas Lilliequist
    • 9 يوليو، 2020 16:28
    1 تعليق
  • UI Toggle Text visibility
    • Permanently deleted user
    • 9 يوليو، 2020 14:06
    1 تعليق
  • Connect Lens Studio with browser
    • Permanently deleted user
    • 9 يوليو، 2020 12:27
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  • hide myself at keystroke press
    • Permanently deleted user
    • 9 يوليو، 2020 09:15
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    • Jhonnel Pica
    • 9 يوليو، 2020 07:47
    2 تعليقات
  • Detailed explanation of Lens Studio in Arabic (Lens Studio), the latest version (Version 3.0) Part Two
    • Maha
    • 9 يوليو، 2020 00:59
    1 تعليق
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    • Permanently deleted user
    • 8 يوليو، 2020 22:19
    3 تعليقات
  • color UI Widgets ( arabic )
    • ibrahimalrwili
    • 8 يوليو، 2020 22:09
    1 تعليق
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    • simonshelli
    • 8 يوليو، 2020 20:13
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    • Hubertl
    • 8 يوليو، 2020 19:46
    1 تعليق
  • Add text in the Snapchat lens ( Arabic language )
    • ibrahimalrwili
    • 8 يوليو، 2020 19:12
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    • 8 يوليو، 2020 18:53
    1 تعليق
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    • ibrahimalrwili
    • 8 يوليو، 2020 18:39
    • تم التحرير
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  • [Tutorial] How to make custom text appear for specific users
    • RYΛN SHIELDS
    • 8 يوليو، 2020 17:09
    • تم التحرير
    1 تعليق
  • 2d images on face image
    • j.patn
    • 8 يوليو، 2020 17:02
    1 تعليق
  • eye patch
    • cchott18
    • 8 يوليو، 2020 15:11
    0 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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