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    • 29 يوليو، 2020 09:52
    2 تعليقات
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    • Permanently deleted user
    • 29 يوليو، 2020 03:15
    • تم التحرير
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    • Permanently deleted user
    • 28 يوليو، 2020 23:37
    3 تعليقات
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    • none
    • 28 يوليو، 2020 23:33
    0 تعليقات
  • hiii here's another filter!! :))
    • Permanently deleted user
    • 28 يوليو، 2020 23:21
    0 تعليقات
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    • Jonah-Cohn
    • 28 يوليو، 2020 20:42
    1 تعليق
  • happy eid
    • ibrahimalrwili
    • 28 يوليو، 2020 20:24
    0 تعليقات
  • check out my new lens! ♡
    • Permanently deleted user
    • 28 يوليو، 2020 17:34
    0 تعليقات
  • check out my filter!!
    • Permanently deleted user
    • 28 يوليو، 2020 16:07
    1 تعليق
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    • 28 يوليو، 2020 12:26
    2 تعليقات
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    • 28 يوليو، 2020 07:52
    1 تعليق
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    • 28 يوليو، 2020 04:40
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    • 28 يوليو، 2020 03:05
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    • 27 يوليو، 2020 21:08
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    • 27 يوليو، 2020 21:01
    1 تعليق
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    • Customer report
    • 27 يوليو، 2020 17:54
    1 تعليق
  • Dynamic Text : Date / Time
    • Permanently deleted user
    • 27 يوليو، 2020 15:47
    • تم التحرير
    2 تعليقات
  • Tracking head shake
    • Permanently deleted user
    • 27 يوليو، 2020 14:04
    3 تعليقات
  • Using hand gestures to make a sign language lens
    • Permanently deleted user
    • 27 يوليو، 2020 11:20
    1 تعليق
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    • j.patn
    • 27 يوليو، 2020 10:59
    2 تعليقات
  • Colours Effects
    • qatar4u
    • 27 يوليو، 2020 10:58
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  • Screen Text : FName without LName
    • Permanently deleted user
    • 27 يوليو، 2020 05:38
    2 تعليقات
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    • 26 يوليو، 2020 23:16
    5 تعليقات
  • Help With Google Colab (style transfer)
    • nolan_742
    • 26 يوليو، 2020 20:34
    • تم التحرير
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  • new lens
    • j.patn
    • 26 يوليو، 2020 13:09
    0 تعليقات
  • stuck in review
    • j.patn
    • 26 يوليو، 2020 09:07
    7 تعليقات
  • Style Transfer error
    • nolan_742
    • 26 يوليو، 2020 04:41
    3 تعليقات
  • Can Snap Camera (desktop) Make Sound?
    • Niftyc
    • 26 يوليو، 2020 04:23
    2 تعليقات
  • Sticky Notes
    • Sam Finding
    • 26 يوليو، 2020 00:11
    • تم التحرير
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  • Sharpness
    • Malmiller5
    • 25 يوليو، 2020 22:13
    2 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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