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  • Let Dancing The Planet Lens
    • ibra
    • May 23, 2021 14:26
    • Edited
    0 comments
  • Rose Glose
    • Permanently deleted user
    • May 23, 2021 12:44
    4 comments
  • Dark and Cool VFX first time ever
    • renas_sh95
    • May 23, 2021 12:13
    6 comments
  • Iphone vivid, SnapML, User Interface, UI System
    • monish_badi
    • May 23, 2021 06:47
    4 comments
  • Smokey blue, SnapML, User Interface, UI System
    • monish_badi
    • May 23, 2021 06:31
    2 comments
  • Square face
    • monish_badi
    • May 23, 2021 06:14
    2 comments
  • Frootloops world
    • creatorwill
    • May 23, 2021 05:46
    4 comments
  • Underwater Distortion
    • haay_ley
    • May 23, 2021 00:12
    6 comments
  • Give me your opinion
    • ‫الشاعر محمد عبدالله الكندي (إعصار كندة)‬‎
    • May 22, 2021 21:06
    3 comments
  • Few of my lenses
    • Permanently deleted user
    • May 22, 2021 20:44
    4 comments
  • My first filter, please use it❤️
    • Gini -.-
    • May 22, 2021 19:41
    7 comments
  • My first filter
    • Gini -.-
    • May 22, 2021 19:40
    1 comment
  • Emoji Frame
    • tushar5186
    • May 22, 2021 17:59
    9 comments
  • Sandy Man Lens
    • ibra
    • May 22, 2021 15:18
    10 comments
  • ‎[SnapML] Image Classifier + Style Transfer in one lens
    • ibra
    • May 22, 2021 15:06
    • Edited
    6 comments
  • bokeh
    • a6.d9
    • May 22, 2021 13:32
    2 comments
  • Brouwn Makeup
    • Permanently deleted user
    • May 22, 2021 11:43
    2 comments
  • Emoji Crown
    • Hkhalsa834
    • May 22, 2021 11:30
    2 comments
  • New Aesthetic Lens
    • Hkhalsa834
    • May 22, 2021 11:28
    2 comments
  • Mask Color Changer [Machine Learning] Template Link
    • mehla_sachin
    • May 22, 2021 07:10
    0 comments
  • Custom Keyboard in Lens
    • mehla_sachin
    • May 22, 2021 07:03
    3 comments
  • Movable Image with Text
    • mehla_sachin
    • May 22, 2021 06:45
    2 comments
  • Time Wrap Lens
    • mehla_sachin
    • May 22, 2021 06:31
    2 comments
  • the beautiful
    • SHOJOON_97
    • May 22, 2021 04:47
    3 comments
  • the beautiful
    • SHOJOON_97
    • May 22, 2021 04:46
    1 comment
  • VFX Flying Eagle [3D]
    • nea
    • May 22, 2021 01:04
    3 comments
  • VFX Animated Leopard [3D]
    • nea
    • May 22, 2021 00:43
    4 comments
  • Face inset
    • adskhalifa
    • May 22, 2021 00:38
    0 comments
  • Spatial Audio Test
    • Simon Kissing
    • May 21, 2021 22:55
    6 comments
  • AR Coke Can Lens
    • Malachi Jones
    • May 21, 2021 22:49
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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