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  • A beautiful lens of nature and greenery
    • mashhoraiharty
    • May 20, 2021 18:38
    1 comment
  • insomnia
    • faisal-ah96💙
    • May 20, 2021 12:11
    4 comments
  • face mesh
    • adskhalifa
    • May 20, 2021 07:45
    • Edited
    4 comments
  • FACE MESH
    • adskhalifa
    • May 20, 2021 07:38
    2 comments
  • [SnapML] Style Transfer Picasso Lens
    • ibra
    • May 20, 2021 05:17
    2 comments
  • Upload
    • Aloka
    • May 19, 2021 23:45
    2 comments
  • Venice Beauty
    • Aloka
    • May 19, 2021 23:43
    4 comments
  • New Lens: Take A Meow
    • Hamamahrumi20
    • May 19, 2021 23:31
    2 comments
  • good day
    • Permanently deleted user
    • May 19, 2021 22:49
    4 comments
  • [SnapML] Monet Style Transfer Lens
    • ibra
    • May 19, 2021 22:44
    4 comments
  • Check out my hard-worked for lens & Tell me your comment, suggestion !
    • renas_sh95
    • May 19, 2021 19:10
    2 comments
  • Can you help me
    • ‫الشاعر محمد عبدالله الكندي (إعصار كندة)‬‎
    • May 19, 2021 17:47
    4 comments
  • Drone Quadcopter
    • Jasnoor Singh🔺
    • May 19, 2021 16:18
    1 comment
  • RetroRide
    • Nathansandars
    • May 19, 2021 13:44
    3 comments
  • Foot tracking
    • abu_saoud
    • May 19, 2021 03:11
    1 comment
  • New lens that gives location and time and dat . TRY it now
    • Aboday.123
    • May 18, 2021 22:22
    4 comments
  • SUBSCRIBE ME! costs nothing, Check Out My New Lens
    • renas_sh95
    • May 18, 2021 21:21
    2 comments
  • SUBSCRIBE ME! costs nothing, Check Out My New Lens
    • renas_sh95
    • May 18, 2021 21:20
    1 comment
  • flames
    • adskhalifa
    • May 18, 2021 21:10
    2 comments
  • body flames
    • adskhalifa
    • May 18, 2021 21:09
    4 comments
  • body flames
    • adskhalifa
    • May 18, 2021 20:17
    1 comment
  • A24 try it a new lens for face
    • ahmad_chiway
    • May 18, 2021 20:06
    2 comments
  • A23 try it a new lens for face
    • ahmad_chiway
    • May 18, 2021 20:03
    1 comment
  • A22 try it a new lens for face
    • ahmad_chiway
    • May 18, 2021 20:02
    1 comment
  • Mario Twerk
    • Jasnoor Singh🔺
    • May 18, 2021 17:46
    3 comments
  • New Lens "Cherry"
    • sevar
    • May 18, 2021 13:56
    4 comments
  • New Lens "SiMa"
    • sevar
    • May 18, 2021 13:44
    2 comments
  • yb
    • SHOJOON_97
    • May 18, 2021 13:14
    3 comments
  • [Stencil Effect] Runaway Aurora
    • ibra
    • May 18, 2021 12:07
    5 comments
  • [Material Editor] Music Beats Lens
    • ibra
    • May 18, 2021 12:04
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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