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  • Silva
    • geek_medo
    • August 05, 2021 10:51
    1 comment
  • Indonesia🇮🇩
    • Vanshbhandari42
    • August 05, 2021 06:25
    0 comments
  • hologram mesh
    • adskhalifa
    • August 05, 2021 05:02
    1 comment
  • Animated object
    • adskhalifa
    • August 05, 2021 05:01
    1 comment
  • Magical Mine ( AR World)
    • realastn
    • August 05, 2021 04:33
    2 comments
  • Upload
    • Aloka
    • August 05, 2021 02:09
    1 comment
  • Beauty Spark
    • Wasim Ghole
    • August 05, 2021 01:46
    • Edited
    5 comments
  • Astronauta
    • Adnanelbalushi
    • August 05, 2021 01:32
    2 comments
  • Tracking Mode
    • Permanently deleted user
    • August 05, 2021 00:02
    0 comments
  • Try out my new “Crystal mask”lesn
    • a.m3mri2
    • August 04, 2021 22:02
    6 comments
  • new LENSES TRY OUT a 47
    • ahmad_chiway
    • August 04, 2021 21:39
    1 comment
  • New LENSES TRY OUT a 46
    • ahmad_chiway
    • August 04, 2021 21:39
    1 comment
  • nEW LENSES TRY OUT no effect
    • ahmad_chiway
    • August 04, 2021 21:38
    2 comments
  • Red skull inside 💀
    • saqib_m55
    • August 04, 2021 20:31
    1 comment
  • New lens ( tan Face )
    • Hsn4-4
    • August 04, 2021 19:33
    2 comments
  • Lens dance zombie 🧟‍♀️
    • ibrahimalrwili
    • August 04, 2021 17:23
    1 comment
  • lens Vital signs and tshirt
    • ibrahimalrwili
    • August 04, 2021 17:20
    1 comment
  • New tshirt
    • ibrahimalrwili
    • August 04, 2021 17:16
    1 comment
  • Lens rose face and Rose T-shirt And butterflies fly
    • ibrahimalrwili
    • August 04, 2021 17:11
    2 comments
  • Lens snake
    • ibrahimalrwili
    • August 04, 2021 17:09
    0 comments
  • Lens Smart watch
    • ibrahimalrwili
    • August 04, 2021 17:06
    0 comments
  • tv vibe
    • adskhalifa
    • August 04, 2021 16:52
    0 comments
  • anime blush
    • adskhalifa
    • August 04, 2021 16:51
    2 comments
  • Skull 3D
    • Permanently deleted user
    • August 04, 2021 15:00
    0 comments
  • vhs
    • adskhalifa
    • August 04, 2021 14:40
    0 comments
  • sparkle indie
    • adskhalifa
    • August 04, 2021 14:38
    0 comments
  • Blur zoom in border lens and chocolate effect
    • iimaimounah
    • August 04, 2021 12:37
    0 comments
  • HummingBird AR
    • hevalz
    • August 04, 2021 12:27
    0 comments
  • Sweety
    • Permanently deleted user
    • August 04, 2021 11:30
    0 comments
  • https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=d8405c07860e4057bdadb0590e6cfbf0&metadata=01
    • zaningah
    • August 04, 2021 11:25
    • Edited
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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