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  • Phonexi 3D
    • Hamoka7
    • August 12, 2021 19:05
    0 comments
  • Joye 3D
    • Hamoka7
    • August 12, 2021 19:04
    0 comments
  • Goblien 3D
    • Hamoka7
    • August 12, 2021 19:04
    0 comments
  • Mask 3D
    • Hamoka7
    • August 12, 2021 19:03
    0 comments
  • Real lion
    • Maha
    • August 12, 2021 13:26
    0 comments
  • A watch that gives us real time
    • Maha
    • August 12, 2021 13:19
    • Edited
    0 comments
  • Balloons shirt
    • Maha
    • August 12, 2021 11:42
    0 comments
  • Holdme Frame
    • ne3d0o
    • August 12, 2021 09:11
    0 comments
  • Style Transfer
    • ne3d0o
    • August 12, 2021 09:09
    0 comments
  • Material Eraser
    • ne3d0o
    • August 12, 2021 09:08
    0 comments
  • Style Transfer
    • ne3d0o
    • August 12, 2021 09:07
    0 comments
  • Style Transfer
    • ne3d0o
    • August 12, 2021 09:07
    0 comments
  • Kakashi Hatake
    • Helena Bahdzel
    • August 12, 2021 08:32
    1 comment
  • Luxury
    • Aloka
    • August 12, 2021 04:44
    1 comment
  • free lens
    • kurdlinux2021
    • August 12, 2021 00:25
    0 comments
  • sky here
    • kurdlinux2021
    • August 12, 2021 00:22
    0 comments
  • waro
    • kurdlinux2021
    • August 12, 2021 00:19
    • Edited
    0 comments
  • nEW LENSES TRY OUT style transfer
    • ahmad_chiway
    • August 11, 2021 20:21
    0 comments
  • nEW LENSES TRY OUT hurt life
    • ahmad_chiway
    • August 11, 2021 20:20
    0 comments
  • NEW LENSES TRY OUT DIAMOND EMOJI
    • ahmad_chiway
    • August 11, 2021 20:20
    0 comments
  • NEW LENSES TRY OUT EFFECT STAR
    • ahmad_chiway
    • August 11, 2021 20:19
    0 comments
  • NEW LENSES TRY OUT HEADBAND
    • ahmad_chiway
    • August 11, 2021 20:19
    0 comments
  • FARAH
    • geek_medo
    • August 11, 2021 19:59
    0 comments
  • Sakura Haruno
    • Helena Bahdzel
    • August 11, 2021 18:26
    1 comment
  • New lens ( Ar phone)
    • a.m3mri2
    • August 11, 2021 16:15
    2 comments
  • VR CODE
    • creatorwill
    • August 11, 2021 09:39
    3 comments
  • Fish eyee blur filter!! Check it out
    • arihantangolkar
    • August 11, 2021 07:40
    • Edited
    1 comment
  • Sharp Ghrwb
    • geek_medo
    • August 11, 2021 05:15
    0 comments
  • New lens ( Sea VR ๐ŸŒŠ)
    • a.m3mri2
    • August 11, 2021 00:59
    0 comments
  • New lens ( Turtle VFX)
    • a.m3mri2
    • August 11, 2021 00:58
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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