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  • New Lens Fennec Fox 3D
    • Kurd
    • August 02, 2021 07:13
    0 comments
  • New Lens Stygimoloch 3D
    • Kurd
    • August 02, 2021 07:11
    0 comments
  • New Lens Baba Yagas Hut 3D
    • Kurd
    • August 02, 2021 07:10
    0 comments
  • New Lens Pixel Car 3D
    • Kurd
    • August 02, 2021 07:09
    0 comments
  • New Lens willow 3D
    • Kurd
    • August 02, 2021 07:07
    0 comments
  • New Lens Black Dragon 3D
    • Kurd
    • August 02, 2021 07:05
    0 comments
  • 3D cat ear
    • Hsn4-4
    • August 02, 2021 03:12
    0 comments
  • Steam face
    • Hsn4-4
    • August 02, 2021 03:11
    0 comments
  • Metal face lens ( new )
    • Hsn4-4
    • August 02, 2021 03:11
    2 comments
  • B2 joker face lens ( new )
    • Hsn4-4
    • August 02, 2021 03:11
    0 comments
  • B1 face lens
    • Hsn4-4
    • August 02, 2021 03:10
    0 comments
  • blue 12x
    • Naifcry
    • August 02, 2021 02:15
    0 comments
  • BODY TATTOOS
    • saqib_m55
    • August 01, 2021 22:11
    0 comments
  • new LENSES TRY OUT mozilla 3d
    • ahmad_chiway
    • August 01, 2021 20:30
    0 comments
  • new LENSES TRY OUT smel 3d
    • ahmad_chiway
    • August 01, 2021 20:29
    0 comments
  • new LENSES TRY OUT 3d brick
    • ahmad_chiway
    • August 01, 2021 20:28
    0 comments
  • Trippy Vortex (AR)
    • realastn
    • August 01, 2021 20:13
    0 comments
  • Check Out My Demon God Lens! Let Me Know What You Think
    • Dustinawesome20
    • August 01, 2021 19:40
    0 comments
  • Hologram mask
    • a.m3mri2
    • August 01, 2021 17:37
    2 comments
  • Astronaut ๐Ÿ‘ฉโ€๐Ÿš€
    • saqib_m55
    • August 01, 2021 15:41
    0 comments
  • ashqymahde
    • ashqyzeb8ri
    • August 01, 2021 10:08
    1 comment
  • https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=db626c9eff004fba83edfe62e1a62f5f&metadata=01
    • ashqyzeb8ri
    • August 01, 2021 10:05
    1 comment
  • ashqymahde
    • ashqyzeb8ri
    • August 01, 2021 10:01
    0 comments
  • Rose Hat
    • Maha
    • August 01, 2021 09:40
    2 comments
  • Colorful
    • Wasim Ghole
    • August 01, 2021 05:41
    5 comments
  • H11 face ( almost 70 millions views )
    • Hsn4-4
    • August 01, 2021 01:53
    0 comments
  • Smile mask ( 3D )
    • Hsn4-4
    • August 01, 2021 01:52
    0 comments
  • Upload ( 250+ millions views )
    • Hsn4-4
    • August 01, 2021 01:51
    0 comments
  • Old face
    • Hsn4-4
    • August 01, 2021 01:51
    0 comments
  • Funny face
    • Hsn4-4
    • August 01, 2021 01:50
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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