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  • Upload Me In Frame
    • Jasnoor Singh🔺
    • July 14, 2021 18:40
    • Edited
    5 comments
  • Soft Kiss
    • viiishu_07
    • July 14, 2021 16:54
    1 comment
  • como poner filTros en mi zoom
    • Permanently deleted user
    • July 14, 2021 15:42
    1 comment
  • BW Trip
    • nlhaal
    • July 14, 2021 15:24
    2 comments
  • Foot Tracking ML Template Flickering
    • Michael Rauwerdink
    • July 14, 2021 14:53
    0 comments
  • Add: Move the image
    • ap22220
    • July 14, 2021 14:10
    0 comments
  • My Newest Face Expression Lenses
    • Marco_18
    • July 14, 2021 02:24
    1 comment
  • New grain lens (black)
    • Andraey_3k
    • July 14, 2021 01:49
    1 comment
  • Custom Location Assets
    • Permanently deleted user
    • July 14, 2021 00:54
    0 comments
  • Coffee
    • mz-aki
    • July 13, 2021 23:03
    1 comment
  • beauty of nature
    • mz-aki
    • July 13, 2021 22:59
    3 comments
  • classic
    • mz-aki
    • July 13, 2021 22:58
    1 comment
  • Crystaline (3D AR)
    • saqib_m55
    • July 14, 2021 18:52
    • Edited
    2 comments
  • What does its means ?
    • saqib_m55
    • July 13, 2021 20:14
    2 comments
  • new LENSES doge style
    • ahmad_chiway
    • July 13, 2021 18:34
    1 comment
  • new LENSES 53
    • ahmad_chiway
    • July 13, 2021 18:34
    1 comment
  • new LENSES 51
    • ahmad_chiway
    • July 13, 2021 18:33
    1 comment
  • Record character mocap and play it in world lens
    • Permanently deleted user
    • July 13, 2021 16:33
    5 comments
  • Prior To The Community Loving The Byakugan Lens So Much They Wanted The Sharingan! So I Decided To Grant Their Request.
    • Itzjustkazz
    • July 13, 2021 15:43
    • Edited
    0 comments
  • Check out my most viral lenses🤟🏼
    • saqib_m55
    • July 13, 2021 14:27
    3 comments
  • Smiley cowboy 🤠
    • eren892
    • July 13, 2021 14:26
    • Edited
    2 comments
  • Beauty
    • klpa.a
    • July 13, 2021 12:37
    1 comment
  • Kawaii
    • klpa.a
    • July 13, 2021 12:17
    1 comment
  • I have problem with verified account
    • mr.dg1
    • July 13, 2021 16:22
    • Edited
    19 comments
  • Preview Videos
    • yajanrjoshi
    • July 13, 2021 08:16
    4 comments
  • Underwater template looks different..
    • Jelmer
    • July 13, 2021 07:49
    0 comments
  • Cookie bar keeps showing up
    • Jelmer
    • July 13, 2021 07:45
    2 comments
  • Facetime Dua Lipa
    • Permanently deleted user
    • July 13, 2021 01:35
    1 comment
  • VHS Filter
    • Permanently deleted user
    • July 13, 2021 01:35
    1 comment
  • Facetime Lin Manuel Miranda
    • Permanently deleted user
    • July 13, 2021 01:34
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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