The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
Logo
  • Support
Sign in

All community posts

Show topics Show all posts
Show all All Planned Not planned Completed Answered No status Sort by newest post Newest post Recent activity Votes Comments
  • How To create invisibility Lens
    • Sofunnyvidz
    • August 29, 2021 00:10
    1 comment
  • nEW LENSES TRY OUT a20
    • ahmad_chiway
    • August 28, 2021 18:07
    0 comments
  • Mimic
    • Wasim Ghole
    • August 28, 2021 17:22
    0 comments
  • Face in picture
    • snapbyviko
    • August 28, 2021 17:02
    0 comments
  • snapchat prob
    • Permanently deleted user
    • August 28, 2021 14:43
    0 comments
  • Face morph
    • snapbyviko
    • August 28, 2021 13:14
    0 comments
  • ButtertheeRemix
    • btsbighitteam
    • August 28, 2021 08:57
    0 comments
  • Connected
    • snapbyviko
    • August 28, 2021 07:55
    0 comments
  • Featured Spotlight
    • akram_ahamed
    • August 28, 2021 06:43
    0 comments
  • رايكم
    • Permanently deleted user
    • August 28, 2021 04:05
    0 comments
  • Dark Moon
    • Aloka
    • August 28, 2021 03:18
    0 comments
  • Paper head
    • snapbyviko
    • August 28, 2021 03:15
    0 comments
  • Configuration
    • snapbyviko
    • August 28, 2021 03:04
    0 comments
  • Hand joints
    • snapbyviko
    • August 28, 2021 03:03
    0 comments
  • alexs
    • Permanently deleted user
    • August 28, 2021 02:21
    0 comments
  • My new lens (New York)
    • Hede.abdulrahim
    • August 28, 2021 00:15
    0 comments
  • My new lens (iphone 12pro max)
    • Hede.abdulrahim
    • August 28, 2021 00:14
    0 comments
  • My new lens (iphone 12pro max)
    • Hede.abdulrahim
    • August 28, 2021 00:10
    1 comment
  • Hi I'm lens creator
    • Hede.abdulrahim
    • August 28, 2021 00:08
    0 comments
  • Removal from Snap Lens Network
    • nea
    • August 27, 2021 21:05
    • Edited
    6 comments
  • Cryptomatte support
    • modelsbymike3d
    • August 27, 2021 19:43
    0 comments
  • Add me on Snapchat:abhinav1285
    • abhinav1285
    • August 27, 2021 19:02
    0 comments
  • Billion number! 😍😍😍
    • Fqe
    • August 27, 2021 19:04
    • Edited
    3 comments
  • Customized birthday lens
    • snapbyviko
    • August 27, 2021 14:58
    0 comments
  • Many Eyes Lens
    • Kahisaleem
    • August 27, 2021 12:59
    0 comments
  • Hair simulation
    • snapbyviko
    • August 27, 2021 12:26
    0 comments
  • Bald ML and segmentation
    • Alex Scale
    • August 27, 2021 11:56
    2 comments
  • Altering Face Inset rotation (currently wrong way around!)
    • Permanently deleted user
    • August 27, 2021 11:03
    0 comments
  • Try out my "Dolor" lens!
    • vitalitiesm
    • August 27, 2021 09:29
    0 comments
  • Try peach hearts y2k
    • Permanently deleted user
    • August 27, 2021 08:25
    0 comments
  • «
  • ‹
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It