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  • Yazid
    • Y3-j
    • April 26, 2022 04:49
    0 comments
  • Skating
    • chakdar.it
    • April 25, 2022 23:28
    0 comments
  • Bloom effect using device tracking
    • Mario Cruz
    • April 25, 2022 18:52
    1 comment
  • "dress metal"
    • Sudi
    • April 25, 2022 14:20
    0 comments
  • Why the some filter of snap is not working?
    • Maria Walker
    • April 25, 2022 10:22
    1 comment
  • 3D Hand vex
    • Caesar-3
    • April 25, 2022 02:18
    0 comments
  • Sna
    • Caesar-3
    • April 25, 2022 02:11
    2 comments
  • عدسة البرتقالة
    • منشى عدسات
    • April 25, 2022 00:56
    0 comments
  • lens for woman
    • waleed alshmri
    • April 24, 2022 23:48
    2 comments
  • Call to Action
    • wejvble
    • April 24, 2022 19:52
    1 comment
  • MacOS won't show other camera options on applications, but works on websites. Help?
    • Ang
    • April 24, 2022 19:51
    • Edited
    0 comments
  • *HACK*
    • Adem Senq :
    • April 24, 2022 10:24
    0 comments
  • Hare
    • bagdellenok
    • April 24, 2022 09:20
    0 comments
  • wood Rose
    • Faris
    • April 24, 2022 07:43
    4 comments
  • Face flowers
    • Faris
    • April 24, 2022 07:39
    • Edited
    0 comments
  • Snap Camera
    • Yanni Paloukas
    • April 24, 2022 07:26
    1 comment
  • JUST GOT 5K VIEWS!
    • Famz
    • April 23, 2022 22:18
    • Edited
    2 comments
  • Allah
    • as13_23
    • April 23, 2022 22:14
    0 comments
  • Honeycreeper
    • chakdar.it
    • April 23, 2022 18:21
    0 comments
  • heart
    • Y3-j
    • April 23, 2022 12:47
    0 comments
  • heart
    • Y3-j
    • April 23, 2022 12:47
    0 comments
  • Motion blur Effect
    • hama gardy
    • April 23, 2022 11:17
    0 comments
  • Trypophobia
    • bagdellenok
    • April 23, 2022 08:45
    1 comment
  • Need help on custom lense for my Snapchat
    • Daniel James
    • April 23, 2022 00:08
    0 comments
  • MacOS won't show other camera options on Discord
    • Ang
    • April 22, 2022 21:21
    2 comments
  • Device Motion / Sensor Info
    • Caio Neves Alves
    • April 22, 2022 16:21
    0 comments
  • 3sk
    • qatar4u
    • April 22, 2022 14:01
    2 comments
  • How can I get Premium lense on my Snapchat?
    • Simon Paul
    • April 22, 2022 13:09
    1 comment
  • Hair simulation Hair color change with ui color slider
    • zigo naus
    • April 22, 2022 09:35
    1 comment
  • gray alien
    • summer.nathan
    • April 21, 2022 23:45
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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