The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.

MacOS won't show other camera options on Discord

  • 1. Allow Discord to access the camera The first thing you need to do is to allow Discord to access your camera. For this, you can follow the steps given below. Open Settings by Win + I. Go to Privacy > Camera. You can find Discord there and check if it is allowed to access your camera.

    2. If you have more than one camera or have an app that acts as a camera, try checking your Discord settings and see if the one you selected is correct. So, follow the given steps to do the same. Open Discord. Access User Settings by clicking its icon at the bottom of the screen. Now navigate to Voice and Video from the Settings section of the app. Under Video Settings change your camera and click Test Video to see if the camera is working properly.

    3. Reinstall your camera driver Sometimes a corrupted camera driver can be the cause of the problem. So reinstall the camera driver and see if the issue still occurs. Follow the given steps to do the same. Launch Device Manager by Win + X > Device Manager. Expand Imaging Device, right click on your camera and select Uninstall.

    Comment actions Permalink
  • If your webcam is not being detected by Discord for video chat, there's a few things you can try to fix your detection issues: Make sure your webcam drivers (if any) are updated. Turn off Hardware Acceleration in Discord settings. website Try Discord PTB

    Comment actions Permalink

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!