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  • 2D Animation: Idle loop > tap > animation + sound > Idle loop
    • Permanently deleted user
    • February 14, 2018 01:58
    • Edited
    3 comments
  • Lens too large uncompressed
    • carcar999
    • February 13, 2018 06:59
    4 comments
  • Looping 2D Animation?
    • PaperTriangles
    • February 13, 2018 04:22
    1 comment
  • Viewing how many people seen/used your Lens.
    • tpjohnson1
    • February 13, 2018 02:30
    • Edited
    1 comment
  • New Window in IDE to acces and roll back to backup
    • Patrick Henry Vlogs
    • February 13, 2018 02:18
    1 comment
  • Force Record to start animations, audio etc
    • Patrick Henry Vlogs
    • February 13, 2018 01:53
    • Edited
    3 comments
  • Acesss Microphone
    • Patrick Henry Vlogs
    • February 13, 2018 00:16
    7 comments
  • Search function
    • Patrick Henry Vlogs
    • February 13, 2018 00:13
    3 comments
  • copyright infrigement
    • Patrick Henry Vlogs
    • February 13, 2018 00:11
    1 comment
  • scripting multiple objects behavior
    • Patrick Henry Vlogs
    • February 13, 2018 00:04
    1 comment
  • Barrel Roll
    • Permanently deleted user
    • February 12, 2018 23:25
    1 comment
  • Lens Studio won't open right.
    • frankshishi
    • February 12, 2018 22:20
    5 comments
  • Beautiful Day Lens
    • Justin Melillo
    • February 12, 2018 21:42
    • Edited
    2 comments
  • choose function from script
    • Patrick Henry Vlogs
    • February 12, 2018 20:17
    1 comment
  • check if recording
    • Patrick Henry Vlogs
    • February 12, 2018 20:16
    1 comment
  • LITE lens studio App
    • Patrick Henry Vlogs
    • February 12, 2018 19:43
    1 comment
  • BEAST MODE
    • Patrick Henry Vlogs
    • February 12, 2018 19:22
    3 comments
  • LensStudio won't open?
    • Permanently deleted user
    • February 12, 2018 11:50
    • Edited
    7 comments
  • The resource bar is gone??
    • Permanently deleted user
    • February 11, 2018 11:07
    3 comments
  • The submission window won't work.
    • Permanently deleted user
    • February 11, 2018 05:25
    • Edited
    1 comment
  • Opacity
    • Alessandro Ravagnan
    • February 11, 2018 02:13
    1 comment
  • how do you remove the "tap" text in the interactive tap template?
    • Deb Catalano
    • February 10, 2018 23:09
    1 comment
  • Git or Team Sharing
    • Patrick Henry Vlogs
    • February 10, 2018 06:06
    2 comments
  • Can I specify which camera to use by default?
    • Rhonda
    • February 10, 2018 02:49
    3 comments
  • Collision of objects with world camera
    • Patrick Henry Vlogs
    • February 10, 2018 02:26
    2 comments
  • Is there any way to turn music off while editting? [Feature Request]
    • Permanently deleted user
    • February 09, 2018 23:58
    3 comments
  • Phone Screen - my first lens!
    • Rhonda
    • February 09, 2018 23:04
    2 comments
  • New version - new problems
    • michalwitek1232
    • February 09, 2018 19:30
    1 comment
  • BUG ALERT: Lens Studio 1.0.1.0 Doesn't Pair with iOS Beta
    • CyreneQ
    • February 09, 2018 02:04
    • Edited
    2 comments
  • Play sounds with multiple Animations
    • Permanently deleted user
    • February 08, 2018 22:37
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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