We're here to help! We just need a little bit of information...
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
What system do you run Lens Studio on?
Version
Graphics
Follow the next steps to help us solve your issue:
-
Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
-
Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
Attach a screenshot of the issue:
Name:
Email:
What is this most relevant to?
Please enter a brief description of your issue:
Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!

Hey Nuria,
Lens Studio currently does not offer the ability to geofence/ schedule Community Lenses besides you activating and deactivating your Lenses within My Lenses. I'll add scheduling Community Lenses to our list of feature requests though.
In the meantime, as of today Snapchat has added the ability to "Create Your Own Lens" in the US on the web and in Snapchat on iOS (with global and Android availability coming soon) by:
Granted, this is for face Lenses, but it's a new capability nevertheless.
Happy Creating!
Kaitlyn
I can see this answer is from 2018. Is something changed now in 2020? Can a lens have the ability to geofence/schedule?
Thanks :)
Hey Bente,
Unfortunately this is still not a possibility unless you create a Sponsored Lens!
Best,
Kaitlyn