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  • Avocado Vision
    • Permanently deleted user
    • August 12, 2019 13:53
    • Edited
    1 comment
  • I want to move pictures
    • Permanently deleted user
    • August 11, 2019 14:55
    1 comment
  • Front & Back Camera Switching
    • a_ij
    • August 10, 2019 02:57
    11 comments
  • Body Occluder for Front Camera?
    • Stephen Riesenberger
    • August 09, 2019 15:07
    1 comment
  • Render Target as texture fails on different devices
    • Corey Austin
    • August 09, 2019 02:46
    1 comment
  • slider ui !!>?
    • Albrektv
    • August 08, 2019 23:35
    2 comments
  • Tiny Royale - Sugoi Mask
    • Stephen Riesenberger
    • August 08, 2019 19:06
    3 comments
  • Glitch effect
    • Permanently deleted user
    • August 08, 2019 18:48
    2 comments
  • Copyright and rejection
    • Ouali
    • August 08, 2019 13:41
    2 comments
  • Convert world positions (perspective and orthographic cameras)
    • Dob
    • August 08, 2019 12:14
    1 comment
  • Javascript writing for lens studio
    • Muneeb Islam
    • August 08, 2019 10:48
    1 comment
  • Same face event trigger different animation
    • Pete Collins
    • August 08, 2019 09:54
    1 comment
  • Starting a lens for my business
    • Shirley Chan
    • August 08, 2019 05:26
    • Edited
    1 comment
  • bloody rose lens
    • gerafine
    • August 07, 2019 00:30
    1 comment
  • Download Your Own Lens Files?
    • Corey Austin
    • August 06, 2019 21:28
    2 comments
  • Start tween from any position
    • Muneeb Islam
    • August 06, 2019 08:50
    14 comments
  • Behavior script - Animation end error
    • Tanya Welters
    • August 06, 2019 07:07
    3 comments
  • move 2D objects on 2d plane
    • Muneeb Islam
    • August 06, 2019 06:57
    2 comments
  • Lens button
    • Permanently deleted user
    • August 05, 2019 20:09
    3 comments
  • Alien Greetings
    • Permanently deleted user
    • August 05, 2019 15:41
    1 comment
  • Full body segmentation and feet tracking
    • Dob
    • August 05, 2019 11:40
    2 comments
  • Help! New effect
    • Permanently deleted user
    • August 03, 2019 21:26
    1 comment
  • move the images and zoom
    • uounoo
    • August 03, 2019 01:42
    5 comments
  • Adjust face stretch with open mouth
    • Takinours
    • August 02, 2019 16:16
    5 comments
  • Official lens creator question
    • vilmantaso
    • August 02, 2019 10:49
    3 comments
  • How to NOT interpolate FBX animations
    • Brandon Keeber
    • August 01, 2019 22:33
    4 comments
  • Invisible person v2
    • Mikael Hagen Johansen
    • August 01, 2019 21:30
    0 comments
  • Rejection
    • Fatoom_lenses
    • August 01, 2019 21:12
    21 comments
  • Help! (Camera)
    • Permanently deleted user
    • August 01, 2019 17:22
    1 comment
  • Disappear after 3 taps
    • Ryan McCrone
    • August 01, 2019 13:42
    6 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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