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  • Delete Lenses
    • William Kang
    • September 28, 2019 17:04
    1 comment
  • Ghost Butterflies
    • Ger Killeen
    • September 28, 2019 15:29
    0 comments
  • Countdown Template Fix
    • Jacob
    • September 27, 2019 21:07
    • Edited
    0 comments
  • Can you use face normals with Mesh Builder?
    • hinick25
    • September 27, 2019 18:59
    2 comments
  • Verified request no answer
    • Unlyfans
    • September 27, 2019 14:06
    1 comment
  • Using CopyFrame() in an array
    • Ben Knutson
    • September 27, 2019 04:55
    1 comment
  • Cant Import the image/clip I download in my files.
    • Josh Seabrook
    • September 26, 2019 16:03
    1 comment
  • Glowy face effect
    • Beauty Guru
    • September 26, 2019 14:32
    2 comments
  • I want to login into with my Ads Manager account
    • gbenga
    • September 25, 2019 19:17
    1 comment
  • sound board animals
    • Saleh Al Ameri
    • September 25, 2019 16:32
    0 comments
  • game lens Help
    • Muneeb Islam
    • September 25, 2019 10:08
    2 comments
  • Offical lens creative partner celebration lens
    • Alex Scale
    • September 25, 2019 09:31
    2 comments
  • Play and Pause animation with same trigger.
    • CrimsonVIII
    • September 24, 2019 22:33
    3 comments
  • Pipeline Enhancement
    • Drew Wiskus
    • September 24, 2019 19:59
    2 comments
  • I need help with Moving an Object with Scripts
    • bepoboi
    • September 24, 2019 17:12
    3 comments
  • Fun lens
    • Saleh Al Ameri
    • September 24, 2019 16:26
    0 comments
  • Juggling with hand
    • Louis Borniche
    • September 24, 2019 13:58
    1 comment
  • Behavior Script Not Working for 3D Object
    • Abigail Mercante
    • September 24, 2019 00:39
    3 comments
  • Hide hint from "LookAroundObjectController"
    • Drew Wiskus
    • September 23, 2019 18:37
    • Edited
    2 comments
  • Official lens creator
    • Saleh Al Ameri
    • September 23, 2019 17:46
    4 comments
  • Fire Skeletal
    • Saleh Al Ameri
    • September 23, 2019 17:32
    0 comments
  • Using marker to create location-like lens
    • Drew Wiskus
    • September 23, 2019 16:20
    1 comment
  • My lens loads incorrectly
    • maxspy188
    • September 23, 2019 15:31
    6 comments
  • Subdivision surfaces from Cinema 4D?
    • none
    • September 23, 2019 05:08
    1 comment
  • Lens Studio Update
    • aram.karamanian
    • September 22, 2019 23:00
    1 comment
  • 3D FBX animation appear, play, rewind..disappear..
    • RICHARD COGGIN
    • September 22, 2019 22:35
    4 comments
  • Linking to a lens from a website
    • Oso Borroso
    • September 22, 2019 15:41
    1 comment
  • TapAnim Script
    • Abigail Mercante
    • September 21, 2019 00:27
    3 comments
  • I cannot upload an MP4 to Preview!
    • Nina Marie
    • September 20, 2019 20:07
    2 comments
  • How to have 2 lens : 1 for the Front and 1 for the rear Camera ?
    • Laurent
    • September 20, 2019 16:11
    • Edited
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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