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  • skeletal tracking - on lost tracking
    • Permanently deleted user
    • March 31, 2020 12:59
    4 comments
  • Submitting Your Sponsored Lens - Review Time, COVID-19
    • Richard Newall
    • March 31, 2020 11:07
    1 comment
  • First Time Using Behavior Script
    • Hayden Smith
    • March 31, 2020 07:40
    0 comments
  • Particle Width
    • Hayden Smith
    • March 31, 2020 07:37
    1 comment
  • Try it my first bad but I’m learning
    • Permanently deleted user
    • March 31, 2020 07:13
    0 comments
  • Lilly crown
    • Permanently deleted user
    • March 31, 2020 07:12
    0 comments
  • Live Q&A and Lens Making! Tuesday 3/31, 3pm PST Featured
    • Jonathan Solichin
    • March 31, 2020 23:10
    • Edited
    4 comments
  • Self Isolation - xx Days in Self Isolation
    • Sam Finding
    • March 30, 2020 22:15
    0 comments
  • Scene
    • Notyourfatma
    • March 30, 2020 21:53
    1 comment
  • Panels
    • Notyourfatma
    • March 30, 2020 21:52
    1 comment
  • VHS
    • Ocahn7
    • March 30, 2020 19:46
    0 comments
  • [Example Project] Make a Snap Camera Lens! Featured
    • Olesia Voronova
    • March 31, 2020 00:35
    • Edited
    10 comments
  • Devil Eyes
    • Permanently deleted user
    • March 30, 2020 16:54
    0 comments
  • Midnight
    • Permanently deleted user
    • March 30, 2020 16:53
    0 comments
  • Do the snapchat lens statistics include yourself?
    • Permanently deleted user
    • March 30, 2020 15:56
    1 comment
  • Segmentation of pets
    • Permanently deleted user
    • March 30, 2020 15:01
    1 comment
  • LUT | Life Hack
    • k540076
    • March 30, 2020 11:59
    1 comment
  • how to stop looping animation?
    • Permanently deleted user
    • March 30, 2020 03:44
    2 comments
  • lashes
    • Permanently deleted user
    • March 30, 2020 01:48
    6 comments
  • Does having removed lenses impact eligibility for Official Lens Creator Profile?
    • Moustafa
    • March 29, 2020 23:47
    2 comments
  • Lens Update stuck in review
    • Agreebles
    • March 29, 2020 23:23
    • Edited
    5 comments
  • My New Lens Vintage Violet
    • Permanently deleted user
    • March 29, 2020 18:51
    0 comments
  • Lenses Rejection
    • Zack Wenger
    • March 29, 2020 13:54
    2 comments
  • AESTHETIC ANGEL with flying roses
    • Permanently deleted user
    • March 29, 2020 13:18
    0 comments
  • Please Try My Animal Crossing Lens
    • cullenwullen10
    • March 29, 2020 07:17
    0 comments
  • hehehe
    • Permanently deleted user
    • March 29, 2020 02:54
    0 comments
  • Wrapping text
    • georgie_hoover
    • March 29, 2020 01:21
    0 comments
  • Cant find Baby Lens on Snap Camera
    • Permanently deleted user
    • March 28, 2020 19:58
    5 comments
  • Hide Buttons when photo is taken
    • kyrelltulp
    • March 28, 2020 07:24
    1 comment
  • [Material Editor Example] Crystal Featured
    • Jonathan Solichin
    • March 30, 2020 16:43
    • Edited
    5 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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