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  • bee bzz
    • kamillaabo
    • April 06, 2020 07:58
    0 comments
  • butterflies v4
    • Permanently deleted user
    • April 06, 2020 07:40
    0 comments
  • butterflies v4
    • Permanently deleted user
    • April 06, 2020 07:39
    1 comment
  • Camera
    • Permanently deleted user
    • April 06, 2020 07:34
    1 comment
  • Ability to Draw/Doodle in the world
    • Jhonnel Pica
    • April 06, 2020 06:52
    • Edited
    1 comment
  • Lens Studio Crashes
    • Cyrus Herrera
    • April 06, 2020 02:14
    • Edited
    3 comments
  • NEW !! "monarch butterfly"
    • Permanently deleted user
    • April 06, 2020 00:56
    0 comments
  • i dont have the windows option??
    • aleena_tastic
    • April 06, 2020 00:14
    4 comments
  • Trouble with multiple Render Targets and Cameras
    • Permanently deleted user
    • April 05, 2020 23:44
    3 comments
  • Zoom and Snap Camera on Windows Integration
    • Permanently deleted user
    • April 05, 2020 23:29
    4 comments
  • i messed up my studio
    • Permanently deleted user
    • April 05, 2020 23:27
    1 comment
  • Heart Blush
    • Permanently deleted user
    • April 05, 2020 23:27
    0 comments
  • Heart Blush
    • Permanently deleted user
    • April 05, 2020 23:27
    0 comments
  • lens: lemon cheeks by lenna☁️
    • lenna.lenk
    • April 05, 2020 21:18
    0 comments
  • Submission Notes
    • Permanently deleted user
    • April 05, 2020 21:13
    0 comments
  • What Am I
    • Sam Finding
    • April 05, 2020 20:11
    • Edited
    1 comment
  • Can't install on OS X (10.11.6)
    • Permanently deleted user
    • April 05, 2020 19:44
    3 comments
  • face effects
    • Permanently deleted user
    • April 05, 2020 19:34
    6 comments
  • New Lens: My Logo (YeetyBoiiiii)
    • Permanently deleted user
    • April 05, 2020 18:21
    0 comments
  • cant submit preview, please help
    • emxlyy.25
    • April 05, 2020 17:39
    1 comment
  • Tiger King
    • Permanently deleted user
    • April 05, 2020 17:16
    • Edited
    0 comments
  • Spicy Sauce hot AF
    • Paul Idrobo
    • April 05, 2020 16:52
    0 comments
  • New Lens : azlan glow
    • Chewynald
    • April 05, 2020 11:30
    0 comments
  • Location
    • ramanjaura45
    • April 05, 2020 10:57
    0 comments
  • Custom trigger - User looking up
    • Permanently deleted user
    • April 05, 2020 08:44
    5 comments
  • adds
    • Permanently deleted user
    • April 05, 2020 03:12
    0 comments
  • thug life lens!
    • Permanently deleted user
    • April 05, 2020 02:53
    • Edited
    0 comments
  • uploading a preview
    • emxlyy.25
    • April 05, 2020 02:44
    1 comment
  • NEW !! "harry styles"
    • Permanently deleted user
    • April 05, 2020 02:25
    0 comments
  • Says I run 32 bit
    • allycat200410
    • April 05, 2020 01:40
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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