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  • Putting face inside box or circle
    • mk.filters
    • May 05, 2020 06:02
    1 comment
  • Visually show the cycling of text
    • Permanently deleted user
    • May 05, 2020 04:29
    1 comment
  • Accessing Objects via code
    • Permanently deleted user
    • May 05, 2020 03:45
    1 comment
  • 3D GAS MASK
    • Malmiller5
    • May 04, 2020 21:13
    • Edited
    1 comment
  • 3D WOLF
    • Malmiller5
    • May 04, 2020 21:14
    • Edited
    1 comment
  • Color Picker
    • Malmiller5
    • May 04, 2020 21:09
    1 comment
  • Star war May the 4th Be With You
    • Permanently deleted user
    • May 04, 2020 20:35
    0 comments
  • HitTest/Raycasting for 3D touch position
    • Tom Geurts
    • May 04, 2020 19:15
    1 comment
  • Marker recognition for desktop
    • Permanently deleted user
    • May 04, 2020 17:38
    5 comments
  • My Lens was live but has been rejected recently
    • Marco_18
    • May 04, 2020 17:10
    1 comment
  • skechers
    • Eloise Vanneste
    • May 04, 2020 15:14
    0 comments
  • TweenAlpha with Particles
    • Permanently deleted user
    • May 04, 2020 08:58
    0 comments
  • Lens stays "in review"
    • amauryd5
    • May 04, 2020 08:05
    2 comments
  • locking the camera
    • Kavin Kumar
    • May 04, 2020 07:22
    1 comment
  • Seeking Bonnet_noir
    • Permanently deleted user
    • May 04, 2020 05:38
    2 comments
  • Head Tilt - Left / Right
    • Permanently deleted user
    • May 04, 2020 02:02
    10 comments
  • lens not on snapchat
    • jacco_06
    • May 03, 2020 20:01
    3 comments
  • lens not on snapchat
    • jacco_06
    • May 03, 2020 19:57
    0 comments
  • sharkira sharkira
    • Eloise Vanneste
    • May 03, 2020 19:56
    0 comments
  • Big Mouth by Snapchat
    • Permanently deleted user
    • May 03, 2020 19:34
    0 comments
  • hehe
    • Eloise Vanneste
    • May 03, 2020 16:44
    • Edited
    0 comments
  • i'm bored
    • Eloise Vanneste
    • May 03, 2020 13:29
    • Edited
    0 comments
  • dude, let's go surfing
    • Eloise Vanneste
    • May 03, 2020 13:27
    • Edited
    0 comments
  • Lense rejected, now just in review
    • Permanently deleted user
    • May 03, 2020 12:36
    1 comment
  • Unable to see Snap Camera in WebEx
    • Chris Walker
    • May 03, 2020 10:31
    2 comments
  • Help
    • alprob123
    • May 03, 2020 09:50
    2 comments
  • How to get creator profile
    • furkanaibani
    • May 03, 2020 07:42
    4 comments
  • why we do not change flters
    • karbin kamaran
    • May 03, 2020 01:29
    0 comments
  • About lens
    • amatpor
    • May 02, 2020 14:02
    1 comment
  • SnapCamera program keeps freezing
    • Lykon Plays
    • May 02, 2020 04:56
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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