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  • Lens Studio
    • muhammed_artan
    • June 12, 2020 21:27
    4 comments
  • Error
    • ItzJustSamu
    • June 12, 2020 19:10
    1 comment
  • Ground segmentation error
    • nolan_742
    • June 12, 2020 18:52
    2 comments
  • for the batch of 2020
    • nabhanmohtesham
    • June 12, 2020 18:51
    0 comments
  • Open source scripts
    • A7_ma7
    • June 12, 2020 18:45
    1 comment
  • Help me!
    • nabhanmohtesham
    • June 12, 2020 18:20
    9 comments
  • edit post effect with shaders
    • A7_ma7
    • June 12, 2020 16:46
    11 comments
  • Lenses should utilize the Snapchat camera when taking Snaps
    • Cody Luis De Florenca
    • June 12, 2020 16:37
    0 comments
  • Rejecting my lens after updated it
    • Damoog_lens
    • June 12, 2020 13:37
    0 comments
  • SnapML sample code throws error
    • Marco Vanossi
    • June 12, 2020 11:25
    6 comments
  • Help me!
    • nabhanmohtesham
    • June 12, 2020 08:53
    3 comments
  • Help me i got a question?
    • ItzJustSamu
    • June 12, 2020 06:29
    6 comments
  • How can I access Behavior Script from other script?
    • Nitcha Tothong
    • June 12, 2020 03:58
    4 comments
  • Lens Studio Rejecting My Preview?
    • itzbratz
    • June 12, 2020 00:55
    1 comment
  • Lens Studio 3.0
    • Marco Vanossi
    • June 11, 2020 23:07
    2 comments
  • Hot Dog ML Classification
    • elliottplant
    • June 11, 2020 20:58
    2 comments
  • when i send my lens to my phone it does not work it says that something went wrong
    • Auguste
    • June 11, 2020 20:19
    1 comment
  • Use two templates at the same time
    • nolan_742
    • June 11, 2020 20:18
    2 comments
  • Cinema
    • tq_omar
    • June 11, 2020 19:25
    0 comments
  • Addon snapchat
    • A7_ma7
    • June 11, 2020 19:10
    • Edited
    1 comment
  • Make head part of 3d object
    • nolan_742
    • June 11, 2020 18:06
    2 comments
  • Edit a lense
    • Ninguno
    • June 11, 2020 16:33
    1 comment
  • How I can get in contact with a creator of a lense?
    • Ninguno
    • June 11, 2020 16:16
    3 comments
  • New lens
    • B2-L
    • June 11, 2020 12:30
    0 comments
  • Wish Sidhu Moosewala Happy Birthday
    • Igunnusaluja
    • June 11, 2020 12:15
    0 comments
  • try out my new "golden hour" lens
    • grgaca
    • June 11, 2020 11:18
    0 comments
  • Check out my lens!
    • nabhanmohtesham
    • June 11, 2020 07:20
    2 comments
  • Dragging 3d object vertical doesn't work
    • Marco Vanossi
    • June 11, 2020 03:27
    1 comment
  • Needing help on Getting Out there!
    • Avery Fessel
    • June 10, 2020 23:12
    1 comment
  • Pink Heart Crown
    • justqueeno
    • June 10, 2020 21:49
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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