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  • New Notice for Assemble Lens
    • m7annad
    • February 02, 2022 23:02
    1 comment
  • I have some swear issue
    • Permanently deleted user
    • February 02, 2022 21:06
    1 comment
  • star wars robot
    • none
    • February 02, 2022 17:52
    • Edited
    0 comments
  • Not Finding Objects Mentioned in videos.
    • Permanently deleted user
    • February 02, 2022 13:18
    1 comment
  • Can not open projects
    • Caitlin Kearney
    • February 02, 2022 13:09
    2 comments
  • Face/body detection filter
    • Permanently deleted user
    • February 02, 2022 04:26
    • Edited
    2 comments
  • In less than a week, it has exceeded (395.42 million) views
    • m7annad
    • February 01, 2022 23:12
    0 comments
  • I am happy to announce that my lenses have come out from a large group of creative lens makers
    • m7annad
    • February 01, 2022 22:59
    0 comments
  • Augmented Reality Effects
    • m7annad
    • February 01, 2022 22:40
    0 comments
  • Robot costume lens
    • m7annad
    • February 01, 2022 22:25
    0 comments
  • The captain's watch Augmented Reality
    • abodlens
    • February 01, 2022 21:43
    0 comments
  • Ghalyah
    • qatar4u
    • February 01, 2022 20:47
    0 comments
  • new lens
    • Shabaz699
    • February 01, 2022 20:39
    0 comments
  • get account me to gold star snapchat
    • Shabaz699
    • February 01, 2022 20:32
    0 comments
  • Great Lense🦋🔥
    • miioii2019
    • February 01, 2022 20:12
    0 comments
  • Reliable size limit
    • Permanently deleted user
    • February 01, 2022 16:49
    0 comments
  • Ghost photoshoot
    • Kunal.maida
    • February 01, 2022 15:02
    0 comments
  • Marker tracking with audio - audio only plays one time
    • Dieselfish
    • February 01, 2022 14:40
    4 comments
  • Segmentation and CreateDelayTexture asset
    • Callum Fowler
    • February 01, 2022 12:55
    8 comments
  • Physics System
    • Hitesh Jain
    • February 01, 2022 12:43
    2 comments
  • Massey Ferguson Tractors for sale in UAE
    • Permanently deleted user
    • February 01, 2022 11:57
    0 comments
  • GHOST 3D 👻
    • Adem Senq :
    • February 01, 2022 10:32
    2 comments
  • After working for more than a year, about 93 lenses
    • m7annad
    • February 01, 2022 04:50
    0 comments
  • Valentines day
    • m7annad
    • February 01, 2022 02:05
    0 comments
  • 3d robot combat with all metal color changer
    • none
    • February 01, 2022 01:40
    0 comments
  • No Eyeball mesh for eyeball change
    • Permanently deleted user
    • January 31, 2022 20:58
    2 comments
  • Promotion
    • suhas_vairage
    • January 31, 2022 18:41
    0 comments
  • Perfect shape of nose and face
    • suhas_vairage
    • January 31, 2022 18:38
    0 comments
  • Tsuyu Asui
    • bagdellenok
    • January 31, 2022 13:40
    2 comments
  • Banana Time
    • lizann.ibrahim
    • January 31, 2022 12:50
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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