The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.

Reliable size limit

Follow
Avatar
Lachlan Phillips
Snap Lens Network Member Lens Studio Team

We really need a fix for the size limit. 8 mb size limit for the lenses is reasonable, but then there's a mystery "uncompressed size limit" which is explicitly stated nowhere, and while forums and internet mystics have divined it to be around 20mb, this is also not a reliable figure. I've had projects that were 12 meg blocked and projects that were 22meg blocked. 

Neither of those are anywhere near the 8mb lens size limit. (half, at most)

The simplest version of this request is PLEASE please please remove this mystery "uncompressed file size" and let us just work to the limits of the 8mb lens size. It's completely debilitating as a creator to know that you might spend 3 days working on something, have all of the information tell you you're under the limit only to have it blocked on submission. You cannot expect creative to work like this. Please fix this. It's ruining an otherwise amazing tool.

0

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It