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  • Ruby Red Mask
    • Nicole M
    • August 21, 2020 00:20
    1 comment
  • Twilight Sparkle
    • Nicole M
    • August 21, 2020 00:15
    0 comments
  • Queen of the night
    • Nicole M
    • August 21, 2020 00:09
    0 comments
  • Can't position face image
    • norimous
    • August 20, 2020 21:08
    11 comments
  • Non OLC Lens List
    • Nicole M
    • August 20, 2020 20:01
    2 comments
  • Lens Project Share Community
    • Permanently deleted user
    • August 20, 2020 18:02
    1 comment
  • Replica VR
    • arpitappi29
    • August 20, 2020 17:28
    0 comments
  • KIRA CROWN
    • Permanently deleted user
    • August 20, 2020 15:17
    0 comments
  • 3D Position to Screen Tap Position
    • Jhonnel Pica
    • August 20, 2020 12:59
    2 comments
  • RETRO
    • arpitappi29
    • August 20, 2020 12:41
    0 comments
  • Quotes
    • arpitappi29
    • August 20, 2020 10:15
    0 comments
  • Certain Materials Interfering with Layers
    • eykayare
    • August 20, 2020 08:40
    1 comment
  • [Tutorial] Create a Simple High Score Lens - Part 1
    • Eswar Mohan
    • August 20, 2020 03:27
    1 comment
  • No abre el programa SnapCamera
    • Permanently deleted user
    • August 20, 2020 00:28
    2 comments
  • Getting Verified
    • gl03v
    • August 19, 2020 21:31
    5 comments
  • How can I change the texture of an image without changing the original object?
    • Permanently deleted user
    • August 19, 2020 20:41
    • Edited
    4 comments
  • Is it possible to view the My Lenses / Lens Insights page in a browser?
    • it's derek
    • August 19, 2020 20:20
    3 comments
  • BINOD on my mind!
    • pkpeekay
    • August 19, 2020 19:03
    • Edited
    0 comments
  • im going to swim wby?
    • Wolf
    • August 19, 2020 18:14
    • Edited
    0 comments
  • The background doesn't revert after swapping back to front camera
    • dipshah99
    • August 19, 2020 17:52
    3 comments
  • How do i add a text and make it disappear on capture mode?
    • dipshah99
    • August 19, 2020 14:22
    2 comments
  • Diva!
    • Permanently deleted user
    • August 19, 2020 13:36
    0 comments
  • Delivery
    • qatar4u
    • August 19, 2020 03:01
    0 comments
  • How can I add and obj value in a script?
    • Permanently deleted user
    • August 19, 2020 00:02
    • Edited
    1 comment
  • Bandit AR Lense
    • Permanently deleted user
    • August 18, 2020 23:01
    0 comments
  • Machine Learning - Position and Rotation, Masking etc
    • Permanently deleted user
    • August 19, 2020 15:52
    • Edited
    5 comments
  • Account verification
    • Permanently deleted user
    • August 18, 2020 19:05
    1 comment
  • Profil Creator empty
    • Kamel94420
    • August 18, 2020 16:28
    3 comments
  • Filters
    • deema1889
    • August 18, 2020 14:55
    1 comment
  • White Image threshould
    • Anas Olabi
    • August 18, 2020 12:27
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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