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  • Big Suze Lamp
    • Permanently deleted user
    • October 04, 2020 18:49
    1 comment
  • Plant Pod
    • Permanently deleted user
    • October 04, 2020 18:48
    1 comment
  • Space Jellies
    • Permanently deleted user
    • October 04, 2020 18:42
    1 comment
  • Akupara
    • Permanently deleted user
    • October 04, 2020 18:39
    1 comment
  • Purple Demon
    • Dennis Windowmaker
    • October 04, 2020 15:36
    1 comment
  • Why can't i find the teal and orange snap inc filter?
    • Permanently deleted user
    • October 04, 2020 14:46
    2 comments
  • Landmarker
    • Permanently deleted user
    • October 04, 2020 14:05
    3 comments
  • am
    • trendalmamlkah
    • October 04, 2020 12:08
    2 comments
  • Time X Day
    • Lilmubrown
    • October 04, 2020 07:14
    4 comments
  • My blush and make up won't stay on face but keep twitching
    • Permanently deleted user
    • October 04, 2020 00:07
    4 comments
  • Vintage woody lens
    • Hamad
    • October 03, 2020 23:09
    2 comments
  • Red faded article lens
    • Hamad
    • October 03, 2020 22:52
    2 comments
  • ML Multi Frame
    • abhinav1285
    • October 03, 2020 19:53
    1 comment
  • Wink Eye Lens
    • jurgazonly
    • October 03, 2020 19:40
    • Edited
    1 comment
  • Call to participate in a Lens Studio Virtual Halloween Party! :)
    • Permanently deleted user
    • October 03, 2020 19:33
    2 comments
  • Recent 4 Lens
    • patrgauthier
    • October 03, 2020 18:50
    1 comment
  • BLVCK Lens
    • patrgauthier
    • October 03, 2020 18:32
    1 comment
  • I request everyone to share my lens - Eternal Mangekyou Sharingan
    • Permanently deleted user
    • October 03, 2020 17:49
    • Edited
    1 comment
  • Sharingan
    • Permanently deleted user
    • October 03, 2020 17:44
    1 comment
  • Gray
    • qatar4u
    • October 03, 2020 17:32
    2 comments
  • Follow!
    • Bakedup096
    • October 03, 2020 16:35
    1 comment
  • Ghouls2
    • Bakedup096
    • October 03, 2020 16:31
    1 comment
  • Ghouls
    • Bakedup096
    • October 03, 2020 16:28
    1 comment
  • Beelzebub
    • Dennis Windowmaker
    • October 03, 2020 12:36
    1 comment
  • ICE
    • qatar4u
    • October 03, 2020 10:44
    1 comment
  • BLVCK PARIS | BLVCK PARIS X KIRA
    • Permanently deleted user
    • October 03, 2020 09:07
    2 comments
  • Among us Who are you
    • dar1oooo
    • October 03, 2020 07:27
    1 comment
  • https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=0ed4f8e9390f4f848a02e32f0a42bef9&metadata=01
    • ilikeelliot007
    • October 03, 2020 07:08
    2 comments
  • Movie Subtitles Lens
    • dipshah99
    • October 03, 2020 07:05
    2 comments
  • Failed to add resource: Unable to parse ONNX proto
    • Emiliusvgs
    • October 03, 2020 02:36
    4 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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