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  • 사용하고 나서부터 카메라가 작동하지 않아요
    • Permanently deleted user
    • November 01, 2020 11:42
    1 comment
  • Good night version 2
    • krazzyjanak
    • November 01, 2020 08:40
    1 comment
  • power
    • trendalmamlkah
    • November 01, 2020 08:12
    2 comments
  • YRP
    • Mariah👻
    • November 01, 2020 06:50
    2 comments
  • Scope
    • Mariah👻
    • November 01, 2020 06:49
    2 comments
  • 3d glasses
    • Mariah👻
    • November 01, 2020 06:49
    2 comments
  • Dulce Ofrenda
    • ilikeelliot007
    • November 01, 2020 04:45
    2 comments
  • 2020 LA Champions
    • castleoc10
    • November 01, 2020 00:27
    2 comments
  • Tinge
    • Permanently deleted user
    • October 31, 2020 19:47
    2 comments
  • [TEMPLATE] Cookie Clicker demo project
    • Mikael Hagen Johansen
    • November 01, 2020 14:49
    • Edited
    3 comments
  • All my Halloween Lenses
    • SirQu3ntin
    • October 31, 2020 19:06
    4 comments
  • Zombie Murray Lenses!
    • Emiliusvgs
    • October 31, 2020 17:07
    3 comments
  • Halloween Lenses
    • ItzJustSamu
    • October 31, 2020 17:01
    • Edited
    2 comments
  • Lidar scaling
    • Dennis Windowmaker
    • October 31, 2020 12:19
    6 comments
  • [3D] Beautiful Flower On Snapchat !
    • Maxime
    • November 27, 2020 16:34
    • Edited
    6 comments
  • Lens update
    • Ralfs
    • October 31, 2020 09:44
    6 comments
  • How to integrate Snapchat lenses search feature in Mobile apps
    • naseer55ullah
    • October 31, 2020 08:55
    4 comments
  • my lens got taken down
    • jaysander.b
    • October 31, 2020 04:33
    • Edited
    2 comments
  • My First Attempt At A Filter
    • saaim i
    • October 31, 2020 01:27
    2 comments
  • new* kuromi filter!
    • iwojtowicz8
    • October 31, 2020 01:03
    4 comments
  • Hot Head
    • Agirlxoxo360
    • October 30, 2020 22:51
    0 comments
  • Snow Devil
    • Agirlxoxo360
    • October 30, 2020 22:49
    1 comment
  • Commercial Use
    • Permanently deleted user
    • October 30, 2020 17:44
    2 comments
  • Mirror on the wall Filter!!
    • ell4iza
    • October 30, 2020 17:24
    1 comment
  • Someone please help me find this snapchat lense
    • cherry_sterni
    • October 30, 2020 17:15
    0 comments
  • How can I put teeth on my mask?
    • Camila Gómez
    • October 30, 2020 16:50
    1 comment
  • Using countdown template without items & animations?
    • Permanently deleted user
    • October 30, 2020 16:18
    2 comments
  • Eye balls light
    • Camila Gómez
    • October 30, 2020 14:40
    4 comments
  • Select Font
    • SirQu3ntin
    • October 30, 2020 14:37
    6 comments
  • New Satanic Lens
    • Elitegamer10k
    • October 30, 2020 14:18
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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