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    10 comments
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    • February 26, 2022 10:02
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  • video output worked for a week
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    • February 26, 2022 09:40
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  • lens has error but none is shown in my logger
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    • February 25, 2022 23:30
    4 comments
  • Slider Face Morph
    • SDev
    • March 02, 2022 16:59
    • Edited
    0 comments
  • Tutorial: How To Use Hand Gestures
    • Allan Yde
    • February 25, 2022 21:07
    0 comments
  • New effect, hope you like it
    • lioil2
    • February 25, 2022 17:29
    1 comment
  • WE STARTED
    • إشراقه
    • February 25, 2022 16:59
    0 comments
  • WE STARTED
    • إشراقه
    • February 25, 2022 16:57
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  • Red Robot
    • Jay.mills1
    • February 25, 2022 16:34
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    • February 25, 2022 12:40
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  • Excuses Lyrics
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    • February 25, 2022 07:14
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  • Anyone wants to buy my lens
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    • February 25, 2022 05:30
    3 comments
  • new lens face apple
    • froos_3sl
    • February 25, 2022 04:51
    • Edited
    4 comments
  • Combining iTranslate and Speech Recognition
    • Sowmiya Selva
    • February 24, 2022 23:45
    1 comment
  • Who’s your experience with lens studio? And how long you’ve been working on lenses?
    • Kazz Hyuga
    • February 24, 2022 18:58
    2 comments
  • Public Profile
    • Deepakdeeps12
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  • [Solved] Triggering a VFXComponent via script
    • Ryan S
    • February 24, 2022 16:54
    • Edited
    1 comment
  • FOUNDING DAY .
    • إشراقه
    • February 23, 2022 15:17
    1 comment
  • Curtain Eyes
    • Jay.mills1
    • February 23, 2022 15:10
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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